Milesight Technology MS-C2964-PB User Manual Download Page 89

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Chapter V Services

Milesight Technology Co., Ltd provides customers with timely and comprehensive technical support

services. End-users can contact your local dealer to obtain technical support. Distributors and

resellers can contact directly with Milesight for technical support.

Technical Support Mailbox: [email protected]

Web:

http://www.milesight.com

Online Problem Submission System:

http://www.milesight.com/service/feedback.asp

MILESIGHT USA

TEL: +1-800-561-0485
Add: 220 NE 51

ST Oakland Park, FL 33334, USA

MILESIGHT KOREA

TEL: +82-2-839-3335
Add: 925, Anyang SK V1 Center, LS-ro 116beon-gil, Dongan-gu, Anyang-si, Korea

MILESIGHT CHINA

TEL: +86-592-5922772
Add: No.23 Wanghai Road,2nd Software Park, Xiamen, China

Milesight

Better Inside, More in Sight

Summary of Contents for MS-C2964-PB

Page 1: ...Fisheye Network Camera User Manual V1 08...

Page 2: ...ion of this manual We will readily improve or update the products or procedures described in the manual Copyright Statement This manual may not be reproduced in any form or by any means to create any...

Page 3: ...the product is installed on a wall or ceiling the device should be firmly fixed If the product does not work properly please contact your dealer Never attempt to disassemble the camera by yourself Cau...

Page 4: ...points For more information see www recyclethis info 2006 66 EC battery directive This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union See the...

Page 5: ...An IP Address Using Smart Tools 7 3 1 2 Assign An IP Address via Browser 10 3 2 Accessing from the Web Browser 13 3 2 1 Access with Plugin 13 3 2 2 Access without Plugin 15 3 3 Accessing from Milesigh...

Page 6: ...1 4 7 2 Auto Reboot 82 Chapter V Services 83...

Page 7: ...twork Camera could either work independently in the LAN or be networked to form a powerful safety monitoring system It is widely used in fields such as finance education industrial production civil de...

Page 8: ...2 1 3 Hardware Overview 1 5MP Fisheye Network Camera 2 12MP Fisheye Network Camera...

Page 9: ...l alarm device PIN1 Alarm Output NC NO 24V DC 1A PIN2 Alarm Output NC NO 24V DC 1A PIN3 Alarm Input NC NO 12V PIN4 Alarm Input NC NO 12V 1 5 How to Connect the Water proof Connector Step1 Get the netw...

Page 10: ...Windows XP Vista 7 8 10 Server 2000 Server 2008 CPU 1 66GHz or higher RAM 1G or higher Graphic memory 128MB or more Internet protocol TCP IP IPv4 IPv6 Web Browsers Internet Explorer 8 0 and above vers...

Page 11: ...g figure Figure 2 1 1 Connect the camera to the PC directly 2 1 2 Connect via a Switch or a Router Set network camera over the LAN via the switch or router as figure 2 1 2 Figure 2 1 2 Connect via a s...

Page 12: ...6 Step5 Configure the DDNS settings in the setting interface of the router Step6 Visit the camera via the domain name Figure 2 2 Connect the network camera via a router using dynamic IP...

Page 13: ...our computer 3 1 1 Assigning An IP Address Using Smart Tools Smart Tools is a software tool which can automatically detect multiple online Milesight network cameras in the LAN set IP addresses and man...

Page 14: ...camera Select multiple cameras Step4 If the selected camera shows Active in the status bar you can directly type the User Name and Password Camera with version lower than 4x 7 0 69 is using admin ms12...

Page 15: ...ou forget the password You can reset the password by answering three security questions correctly Click Save and it will show that the activation was successful Note 1 Password must be 8 to 32 charact...

Page 16: ...ols please refer to the Smart Tools User Manual 3 1 2 Assign An IP Address via Browser If the network segment of the computer and that of the camera are different please follow the steps to change the...

Page 17: ...ut please note that this IP address shall not conflict with the IP address on the existing network Step2 Start the browser In the address bar enter the default IP address of the camera http 192 168 5...

Page 18: ...log in to the camera with the username admin and a custom password Note 1 Password must be 8 to 32 characters long contain at least one number and one letter 2 You can click the forget password in log...

Page 19: ...s to your camera you need to install the MsActiveX firstly You can refer the steps as follows Step1 Launch the IE browser and enter the IP address of the camera Step2 Enter the User Name and Password...

Page 20: ...lesight camera web link should be added as a trusted site See the instructions as follows Step1 Start the IE9 or higher version browser and select Tools Internet Options Step2 Select Security to Trust...

Page 21: ...GUI successfully user is allowed to view live video as follows 3 2 2 Access without Plugin You can preview the video on the browser without plugin in Plugin Free mode Currently Plugin Free mode is su...

Page 22: ...n Free mode is only supported when the browser version is V69 or above If you use Firefox browser Plugin Free mode is only supported when the browser version is V65 or above 1 On Chrome browser Step1...

Page 23: ...True status and reboot browser WebAssembly threads support Experimental enabled SharedArrayBuffer support in JavaScript Step5 Then you can preview the video without plugin by selecting Plugin Free mod...

Page 24: ...g the video in Live View and other setting interfaces 2 On Firefox browser Step1 Access camera via Firefox browser Step2 Click icon in the lower left corner of the webpage you can refer to Plugin Free...

Page 25: ...19 Step3 Input the URL in address bar about config And accept the requiring You will enter the webpage shown below...

Page 26: ...ideo surveillance recording settings and event management functions The interface of Milesight VMS is very easy to use intuitive with easy access to the most common activities such as viewing live vid...

Page 27: ...21...

Page 28: ...stem Operation Guide 4 1 Live Video After logging in the network camera web GUI successfully you are allowed to view live video as follows Live view interface Multi Channel Mode Live view interface Bu...

Page 29: ...to select flat mounting 4 1O Select live view of original fisheye view 5 1P Select live view of 360 panoramic view 6 2P Select live view of two 180 panoramic views 7 4R Select live view of four regio...

Page 30: ...tion methods C Regional view the close up view of defined area in the original fisheye view or panoramic view D Select the Installation Display mode and the most appropriate Window Layout in sequence...

Page 31: ...arpness Adjust the Sharpness of image Higher Sharpness sharps the pixel boundary and makes the image looks more clear Noise Reduction Level Adjust the noise reduction level Default Restore brightness...

Page 32: ...UDP More instantaneous connection but if you cannot get the live view successfully please turn into TCP connection HTTP Faster and safer connection especially in Internet environment 3 Least Delay Th...

Page 33: ...mage position Set a preset Step1 In the PTZ control panel select a preset number from the preset list Step2 Use the PTZ control buttons to move the lens to the interested position Step3 Click to save...

Page 34: ...Select a patrol number the setting icon will appear click it Step3 Click to add presets to this patrol as shown below Step4 Configure the preset number patrol speed and patrol time Table 4 1 3 Descrip...

Page 35: ...s stored in SD cards Step1 Click and then click on the menu bar to enter playback interface Step2 Click the date button choose the date when date window pops up Note The date with bright red means cur...

Page 36: ...escription of the buttons Button Operation Play Pause Stop Speed Down Speed Up Audio On Off Search Go To Time Narrow Expand Start Stop Recording Snapshot Zoom On Off Full Screen Note Drag the progress...

Page 37: ...d in this setting page 4 4 Basic Settings 4 4 1 Video Stream parameters can be set in this module adapting to different network environments and demands You can set the stream parameters separately fo...

Page 38: ...l fisheye view in 1O 2560 2560 1920 1920 1536 1536 1280 1280 are available frame size for original fisheye view in 1O3R and 1O1P3R 3000 752 2592 648 2560 640 1920 480 1280 320 are available frame size...

Page 39: ...to turn On Off Smart Stream mode Level Level 0 10 are available to meet your need Bit Rate Control CBR Constant Bitrate The rate of CBR output is constant VBR Variable Bitrate VBR files vary the amoun...

Page 40: ...r than this value it will switch Night Mode to Day Mode IR Light Sensor Value The current value of the IR light sensor Smart IR Mode With the combination of the High Beam and Low Beam The IR LEDs tech...

Page 41: ...Warm Light Lamp Select this option when light is similar with warm light lamp Natural Light Select this option when there is no other light but natural light Fluorescent Lamp Select this option when...

Page 42: ...unction On Enable the WDR there are Low High Auto three levels Customize Customize the schedule to enable disable the WDR function and set the levels with Low High Auto Wide Dynamic Level Set WDR with...

Page 43: ...the schedule to enable disable the difference exposure modes 3 You can customize the schedule to enable disable BLC WDR HLC mode 4 WDR HLC has higher priority than exposure settings at the same time...

Page 44: ...38 6 HLC Image Day Night Mode Table 4 4 4 Description of the buttons Parameters Function Introduction...

Page 45: ...er this mode LED off Turn off all the LEDs on the device IR LED on Turn on the IR LED Color Mode Select B W or Color mode under Day Night mode Schedule Mode By this you can customize your special dema...

Page 46: ...The format of date Copy to Other Streams Copy the settings to other streams Privacy Mask Table 4 4 6 Description of the buttons Parameters Function Introduction Enable Check the checkbox to enable th...

Page 47: ...ck the checkbox to enable the ROI function Clear All Clear all areas you drew before Video Stream Choose the Video Stream Note A You can set a low bit rate For example you can set a bit rate of 512Kbp...

Page 48: ...AAC LC are available Sample Rate There are 8KHz 16KHz two options Input Gain Input audio gain level 0 100 Alarm Level Alarm will be triggered if voice alarm is enabled and input gained volume is highe...

Page 49: ...on Get IPv4 Address Automatically Get an IP address from the DHCP server automatically Use fixed IP address IPv4 Address An address that used to identify a network camera on the network IPv4 Subnet Ma...

Page 50: ...r IPv6 address Note The Test button is used to test if the IP is conflicting HTTP Table 4 4 10 Description of the buttons Parameters Function Introduction HTTP Enable Start or stop using HTTP HTTP Por...

Page 51: ...is 555 RTP Packet There are Better Compatibility and Better Performance two options If your camera s image mess up please switch this option Multicast Group Address Support multicast function QoS DSC...

Page 52: ...are devices The UPnP protocol allows devices to connect seamlessly and to simplify the implementation of networks in the home and corporate environments With the function enabled you don t need to con...

Page 53: ...checkbox to enable DDNS service Provider Get support from DDNS provider ddns milesight com freedns afraid org dyndns org www no ip com www zoneedit com You can also customize the provider for DDNS Ha...

Page 54: ...ils Password The password of the sender SMTP Server The SMTP server IP address or host name e g smtp gmail com SMTP Port The port of SMTP server The default TCP IP port for SMTP is 25 not secured For...

Page 55: ...ver Four FTP storage path types are available including Root Directory Parent Directory Child Directory and Customize Parent Directory Choose IP Address Device Name Date as the folder name of Parent D...

Page 56: ...nk layer OSI layer 2 LAN is an abbreviation of local area network VLANs allow network administrators to group hosts together even if the hosts are not on the same network switch This can greatly simpl...

Page 57: ...he SNMP software and manage to receive the camera information via SNMP port By setting the Trap Address the camera can send the alarm event and exception messages to the surveillance center Table 4 4...

Page 58: ...priv auth no priv and no auth no priv SNMP Port The port of SNMP the default is 161 Note 1 The settings of SNMP software should be the same as the settings you configure here 2 A reboot is required fo...

Page 59: ...light Saving time Enable the daylight saving time NTP Sync Regularly update your time according to the interval time Synchronize with computer time Synchronize the time with your computer NTP server I...

Page 60: ...ailable for the option If the setting of motion region of the third party software is different from ours please set this option to Compatible Select All Click the button and the motion in the area wi...

Page 61: ...essages mean and decides what to do after receiving this kind of messages So we can use the HTTP Notification function of our cameras only if the VMS supports this kind of message format Here the Digi...

Page 62: ...an set as above to our cameras and get it work well Step3 Choose use motion detection by external notification Step4 If successful you can see the device icon turn yellow in the Surveillance when the...

Page 63: ...1 to Snapshot External Output Action Time Length of time an alarm lasts this cannot be edited unless when you enable the External Output on the Alarm Action firstly Audio Action Settings Set the audio...

Page 64: ...58 Please refer to table 4 5 2 and 4 5 3 to get the meaning of items External Input...

Page 65: ...59 The meaning of items please refer to table 4 5 2 and 4 5 3 here will not repeat again Other Alarm...

Page 66: ...of snapshot 1 5 Snapshot Interval This cannot be edited unless you choose more than 1 to Snapshot External Output Action Time Length of time an alarm lasts this cannot be edited unless when you enable...

Page 67: ...e available within the network and properly configured to store the recorded files etc NAS Network Attached Storage connecting the storage devices to the existing network provides data and files servi...

Page 68: ...ion Enable Recycle Storage Enable Disable Recycle Storage if you enable this option it will delete the files when the free disk space reach a certain value Schedule Settings Click the Edit button to e...

Page 69: ...rite the base file name only one latest picture will be saved When you choose add overwrite the base file name to SD Card or NAS it will create a file named Snapshot to place the snapshot Schedule Set...

Page 70: ...64 4 5 3 Security User Table 4 5 9 Description of the buttons Parameters Function Introduction...

Page 71: ...button it will display Account Management page You can add an account to the camera by entering the following information The added account will be displayed in the account list You can edit and dele...

Page 72: ...y questions for the devices Users can reset the password by answering the correct security questions in case of forgetting the password which is more convenient for users Access List Table 4 5 9 Descr...

Page 73: ...r allow permitted number to call in to check the video if the video IP phone is used To use this function the settings in SIP page must be configured properly There are two ways to get video through S...

Page 74: ...se SIP with register account Disable mode refers to use SIP without register account just use the IP address to call User ID SIP ID User Name SIP account name Password SIP account password Server Addr...

Page 75: ...hone number or IP address Remark Name Display name Duration The time schedule to use SIP White List Table 4 5 13 Description of the buttons Parameters Function Introduction Phone Type Phone Number Cal...

Page 76: ...function and quicker response of cameras to different monitoring scenes Note Smart Event of fisheye camera only supports in 1O mode of Bundle Stream mode and 1O 1O3R 1O1P3R mode of Multi Channel mode...

Page 77: ...Set alarm settings Advanced Motion Detection Different from traditional motion detection Milesight advanced motion detection can filter out noise such as lighting changes natural tree movements etc W...

Page 78: ...ection Tamper Detection is used to detect possible tampering like the camera being unfocused obstructed or moved This functionality alerts security staff immediately when any above mentioned actions o...

Page 79: ...tep5 Set alarm action Step6 Set alarm settings Note Milesight allows to set up to four lines at a time There are three direction modes to choose for triggering alarm A B means when there is any object...

Page 80: ...itering in the selected area over the minimum loitering time will trigger the alarm Also Milesight loitering allows to set Object Size Only the object bigger than the set size will trigger the alarm H...

Page 81: ...Step1 Set detection line Step2 Set detection schedule Step3 Set counting OSD The OSD of the people counting support automatic zeroing Step4 Click Edit to check the counting logs the data log can be ex...

Page 82: ...the whether an object is big enough to trigger other settings The frame you draw on the screen means that only if the object size is bigger than the frame the settings for other VCA functions will tak...

Page 83: ...ct When the object is smaller than this size it will not be detected The default minimum size is 3 3 Maximum Size Draw the screen or input pixel number to set the maximum size of the detected object W...

Page 84: ...Normal normal circular Field of View without outer edge Larger larger Field of View without cutting the view of the outer edge Normal Larger Transfer Mode Support to choose Bundle Stream Mode or Multi...

Page 85: ...e main log types All Type Event Operation Information Exception Sub Type On the premise that main type has been selected select the sub type to narrow the range of logs Start Time The time log starts...

Page 86: ...es Product Model The product model of the camera Hardware Version The hardware version of the camera Software Version The software version of the camera can be upgraded MAC Address Media Access Contro...

Page 87: ...reboots successfully the update is done Note 1 Do not disconnect the power of the device during the update The device will be restarted to complete the upgrading Table 4 7 1 Description of the buttons...

Page 88: ...the user information when resetting the camera Export Config File Click this button to export the configuration file Import Config File Click this button to import the old configuration file Reboot Cl...

Page 89: ...support Technical Support Mailbox support milesight com Web http www milesight com Online Problem Submission System http www milesight com service feedback asp MILESIGHT USA TEL 1 800 561 0485 Add 220...

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