Miele WER 865 WPS Excellence Page 71 Operating Instructions Manual Download | Manualshive

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Problem solving guide

71

Many malfunctions and faults that can occur in daily operation can be easily
remedied. Time and money will be saved because a service call will not be
needed.

The following guide may help you to find the reason for a malfunction or a fault,
and to correct it.

The programme does not start

Problem

Cause and remedy

The display remains
dark, and the Start/Stop
button indicator light
does not come on.

There is no power to the machine.



Check whether the mains plug is plugged in and
switched on.



Check whether the fuse or circuit breaker has
tripped.

The washing machine has switched off automatically
to save energy.



Switch it back on with the



button.

The display prompts
you to enter a code.

Access via a code has been activated.



Enter the code and confirm the entry. Deactivate
the code if you do not wish this message to ap-
pear in the display the next time the machine is
switched on.

The following appears
in the display:



The door will not lock. Call

Service.

The door is not closed properly. The door lock could
not engage.



Close the door again.



Start the programme again.
If the fault message appears again, contact Miele.

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Summary of Contents for WER 865 WPS Excellence

Page 1: ...ng instructions for washing machines To avoid the risk of accidents or damage to the machine it is essen tial to read these instructions before it is installed and used for the first time en GB M Nr 11 623 980 ...

Page 2: ... 3 Set clock format 21 4 Remove the transit bars 21 5 Commissioning TwinDos 22 6 Start the calibration programme 25 Washing environmentally and economically 26 Hygiene in the washing machine 26 Feedback 27 1 Prepare the laundry 28 2 Select a programme 29 3 Select programme settings 30 4 Load the washing machine 32 5 Add detergent 33 TwinDos 33 Detergent dispenser drawer 35 CapDosing 37 6 Starting ...

Page 3: ...programme 57 Garment care label symbols 58 Favourite programmes 59 Washing assistant 60 Timer 61 SmartStart 62 Detergent 63 The correct detergent 63 Water softeners 63 Dispensing aids 63 Fabric conditioner and liquid starch 63 Recommended Miele detergents 65 Recommended detergents in accordance with Directive EU Nr 1015 2010 66 Cleaning and care 67 Cleaning the external casing and the control pane...

Page 4: ...n the event of a fault 83 Optional accessories 83 EPREL database 83 Warranty 83 Installation 84 Front view 84 Rear view 85 Installation surface 86 Transporting the washing machine to its installation site 86 Removing the transit bars 87 Fitting the transit bars 89 Levelling the machine 90 Screwing out and adjusting the feet 90 Installing under a continuous worktop 91 Washer dryer stack 91 The wate...

Page 5: ...oiling 106 Water plus level 106 Maximum rinse level 107 Soak duration 107 Longer Pre wash Cottons 107 Gentle action 107 Anti crease 107 Network 108 Miele home 108 SmartGrid 109 Remote control 109 RemoteUpdate 110 Appliance parameters 111 Legal information 111 Copyrights and Licences 111 Installation requirements 112 Low water pressure 112 Suds cooling 112 Temperature reduction 112 Detergents and c...

Page 6: ...erials They also contain specific materials com pounds and components which were essential for their correct function and safety These could be hazardous to hu man health and to the environment if disposed of with your domestic waste or if handled incorrectly Please do not therefore dispose of your old appliance with your household waste Please dispose of it at your local com munity waste collecti...

Page 7: ... follow the instructions in the chapter on installing the washing machine as well as the safety in structions and warnings Miele cannot be held liable for damage caused by non compliance with these instructions Keep these operating instructions in a safe place and pass them on to any future owner Correct application This washing machine is intended for use in domestic households and similar workin...

Page 8: ...upervised if they have been shown how to use it safely and recog nise and understand the consequences of incorrect operation Children must not be allowed to clean or maintain the washing machine unsupervised Please supervise children in the vicinity of the washing machine and do not let them play with it Technical safety Please observe the instructions in Installation and Technical data Before set...

Page 9: ...e do not guarantee the required safety of the machine fire hazard due to the risk of overheating Faulty components must only be replaced by genuine Miele ori ginal spare parts Only when these parts are fitted can Miele guaran tee the safety standards of the machine The electrical socket must be easily accessible after installation so that the machine can be disconnected from the electricity supply...

Page 10: ...reas which may be subject to infestation by cockroaches or other vermin pay particular attention to keeping the machine and its surroundings in a clean condition at all times Any damage which may be caused by cockroaches or other vermin will not be covered by the warranty The machine must not be used in a non stationary location e g on a ship Do not make any alterations to the machine unless autho...

Page 11: ...chine and adjacent furniture or appliances Turn off the stopcock if the machine is to be left for any length of time e g holiday especially if there is no floor drain gully in the im mediate vicinity Flooding danger If hooking the drain hose into a wash basin check that the water can drain off quickly enough to prevent the sink from overflowing Make sure the drain hose is secure so that the force ...

Page 12: ...g agent Miele recommends using Miele descaling agent which is available to order online at www miele co uk or from Miele Strictly observe the instructions on the packaging Textiles which have been pre treated in solvent based cleaning agents must be thoroughly rinsed in clean water before being washed in the machine Do not use solvent based cleaning agents e g those containing benzine in this mach...

Page 13: ...ories If other parts are used war ranty performance and product liability claims will be invalidated A Miele tumble dryer can be stacked on top of a Miele washing machine using the appropriate stacking kit available as an optional accessory Please make sure you order the correct one for the Miele washing machine and Miele tumble dryer If installing the machine on a Miele plinth available as an opt...

Page 14: ...rogramme has started d Optical interface This is used by the Service department as a transmission point e Sensor For switching the washing machine on and off To save energy the washing machine will switch off automatically This occurs 15 minutes after the end of the programme anti crease phase or after being switched on if no further se lection is made Touch display and sensor controls The and Sta...

Page 15: ... grammes Favourites You can save up to 12 of your own cus tomised wash programmes see Fa vourites MobileStart MobileStart enables you to operate your washing machine remotely with the Miele mobile app The Remote control setting must be switched on Touch the MobileStart sensor control and follow the instructions in the display Washing assistant The Washing assistant provides a step by step guide to...

Page 16: ...wash programme touch a programme name The display will change to the standard menu for that programme Extrasmenu multiple selection 11 02 Quick Water plus Extra rinse Extras OK SingleWash You can scroll right or left by swiping your finger across the screen Place your finger on the touch display and swipe it in the direction you want The orange bar under the pictures shows that there are further o...

Page 17: ...be highlighted green Pull down menu The pull down menu can be used to display information e g about a wash programme 11 02 40 C 1600 1 57 Cottons h Overview Temperature Spin speed TwinDos Extras not selected not selected Timer Save rpm Touch the top edge of the screen in the middle and drag down with your finger Help display Help appears along the bottom line of the display in the main menu and th...

Page 18: ...ss Protective foil and stickers re moval Remove The protective foil from the door Any stickers from the front and the lid Please do not remove any labels e g the data plate which are visible when you open the door Remove the detergent cart ridges and the drain hose el bow from the drum Two detergent cartridges for automatic detergent dispensing and an elbow piece for the drain hose are stored in t...

Page 19: ...our WiFi network will increase energy consumption even when the washing machine is switched off Before installing the washing ma chine in its final location ensure the signal strength is sufficient for your WiFi network Availability of the WiFi connection The WiFi connection shares a frequency range with other appliances including microwave ovens and remote control toys This can give rise to spora...

Page 20: ... language you want appears Touch the sensor for the language you want The selected language will be high lighted in orange and the display will change to the menu for setting up Miele home 2 Setting up Miele home Skip Continue Set up Miele home To set up Miele home now Touch the Continue sensor control Tip To postpone setup until later Touch the Skip sensor control The fol lowing message will then...

Page 21: ...at you want to change and move your finger in the direction you want Confirm with the OK sensor control 4 Remove the transit bars Damage resulting from failure to remove the transit bars Failure to remove the transit bars can result in damage to the washing ma chine and to adjacent cabinetry or appliances Remove the transit bars as described in Installation and connection Touch the OK sensor contr...

Page 22: ...ents is similar No agent Agent for comp Miele UltraPhase 1 Universal detergent Colour detergent Delicates detergent Delicates Woollens OK 11 02 Touch the Miele UltraPhase 1 sensor control The following message will then appear in the display Please enter the dosing recommendation of your detergent for a wash with normal soiling Take note of your water hardness level The dispensing quantity for Ult...

Page 23: ...he foil from the detergent cartridge Open the access panel for TwinDos Push the UltraPhase 1 detergent cartridge into compartment 1 until it locks into position The following message appears in the display Now enter the settings for UltraPhase 2 ...

Page 24: ...rdness level II 45 ml Hardness level III 54 ml The following appears in the display Insert container Remove the foil from the detergent cartridge Push the UltraPhase 2 detergent cartridge into compartment 2 until it locks into position When the cartridge is pushed in the display message switches to TwinDos is set up Changes can be made in Settings TwinDos Confirm with the OK sensor Close the TwinD...

Page 25: ...0 C programme with an empty drum Confirm with the OK sensor control The display will then change to the standard display for the Cottons pro gramme 11 02 90 C 1600 1 57 Cottons h Overview Temperature Spin speed TwinDos Extras not selected Whites Timer Save rpm Touch the Start Stop sensor control The calibration programme then starts It will take approximately 2 hours At the end of the programme th...

Page 26: ...Express 20 programme for small lightly soiled loads Modern detergents make it possible to wash at lower temperatures e g 20 C Using lower temperature set tings will save energy Hygiene in the washing ma chine Washing at low temperatures and or us ing liquid detergents can cause bacteria and odours to build up in the washing machine Miele therefore recommends cleaning the washing machine once every...

Page 27: ...umption levels will be displayed as a bar chart on the right hand side The more bars visible the higher the energy or water consumption The estimate will vary depending on the wash programme temperature and any Extras selected 2 Actual consumption You can view the actual amount of en ergy and water used by a programme both during and at the end of the pro gramme The costs can also be displayed See...

Page 28: ...ome handy tricks which can be found in the Miele guide to laundry care Damage due to solvent based cleaning agents Cleaning agents containing benzine stain remover etc can damage plastic parts When pre treating textiles make sure that any plastic parts e g buttons do not come into contact with clean ing agent Risk of explosion due to solvent based cleaning agents When using solvent based cleaning ...

Page 29: ...display Selecting a programme Touch the Programmes sensor 11 02 2 39 3 19 1 59 1 09 h h h h Cottons Delicates Minimum iron Programmes Help ECO 40 60 Scroll to the right of the display until the programme you want appears Touch the sensor for that programme The display will then change to show the Overview menu 11 02 40 C 1600 2 39 Cottons h Overview Temperature Spin speed TwinDos Extras not select...

Page 30: ...s dispensing is automatically activated for all programmes in which dispensing is possible 1 Switch TwinDos on or off Touch the TwinDos sensor and select Off or On 2 Select the detergent When using Miele s 2 phase system you must set the colour of the laundry Select Whites for loads of white items or Colours for loads containing col oured items If using a different type of detergent this must be s...

Page 31: ... display Select the type of capsule you want CapDosing is now active The display will then change to show the Overview menu See 5 Add detergent CapDosing for more information Selecting stains In order to clean stained laundry more effectively you can choose from a list of various types of stains The wash programme will then adapt to the type of stain selected Touch the Stains sensor control Select...

Page 32: ...hed However do not overload as this reduces cleaning efficiency and causes creasing Unfold the laundry and load loosely into the drum Mixing both large and small items gives better wash results and also helps distribute the load evenly during spinning Tip The maximum load for the pro gramme selected will appear in the pull down menu Close the door Make sure that no items are caught between the doo...

Page 33: ...lable to order from Miele your Miele dealer or via the Miele online shop Activating TwinDos dispensing TwinDos dispensing is automatically ac tivated for all programmes in which dis pensing is possible Tip The detergent dispensing quanti ties are pre set If too much foam builds up the dispensing quantity can be re duced via the Settings Programme se quence TwinDos menu Changing TwinDos dispensing ...

Page 34: ...g The amount of detergent and water will be adjusted to suit the selected level of soiling Some programmes will not let you set the level of soiling These programmes are designed for lightly soiled laundry only Replacing detergent cartridges Make sure the washing machine is switched on before replacing the deter gent cartridge This will ensure that the counter is set to 0 and the fill level in dic...

Page 35: ...add detergent to the compartments Detergent for the pre wash Detergent for the main wash and soaking Fabric softener liquid starch or capsules Adding fabric conditioner Add fabric conditioner or liquid starch to the compartment Do not ex ceed the maximum level mark It will be automatically dispensed in the final rinse At the end of the programme a small amount of water remains in the compartment I...

Page 36: ...com pletely removed from the laundry Can lead to limescale deposits on the heater elements Too much detergent Causes poor wash rinse and spin results Causes higher water consumption as an extra rinse cycle is automatically activated Is a greater burden on the environ ment Using liquid detergent with a pre wash Liquid detergent cannot be used for the main wash if the pre wash has been se lected Use...

Page 37: ...g on the setting selected the detergent additive of fabric care agent will be dispensed via the capsule Each capsule contains the correct amount for one wash cycle Caps are available to order from Miele or from the Miele online shop see the end of this booklet for contact details Capsules pose a health risk The ingredients of capsules can be hazardous to health if they are swal lowed or come into ...

Page 38: ...ule if you then remove it from the drawer before it is used Dispose of opened capsules The wash programme will dispense the contents of the capsule at the correct time Water intake to the compartment is solely via the capsule Do not add any additional fabric con ditioner to the compartment Remove the empty capsule at the end of the programme For technical reasons a small amount of water will remai...

Page 39: ...ogramme has started Energy savings After 10 minutes the indicators dim The Start Stop sensor flashes slowly To reactivate the indicators Touch the Start Stop sensor this does not have any effect on a pro gramme that is running Adding laundry during a pro gramme sequence Laundry can be added or removed at any time Touch the Add laundry sensor con trol The following appears in the display Please wai...

Page 40: ...e door grip and pull the door open Remove the laundry Items left in the drum could discolour other items in the next wash or be come discoloured themselves Remove all items from the drum Check the folds in the door seal for any small articles e g buttons which might be lodged there Tip Leave the door slightly open to al low the drum to dry Switch the washing machine off with the control If applica...

Page 41: ...icated in the table Programme rpm Cottons 1600 ECO 40 60 1600 Minimum iron 1200 Delicates 900 QuickPowerWash 1600 Automatic plus 1400 Woollens 1200 Silks 600 Express 20 1200 Shirts 900 Denim 900 Dark garments 1200 Sportswear 1200 Trainers 600 Outerwear 800 Proofing 1000 Down filled items 1200 Down duvets 1200 Pillows 1200 Cottons hygiene 1600 Curtains 600 First wash 1200 Separate rinse 1600 Starch...

Page 42: ...t the desired spin speed Touch the Start Stop sensor control to start the final spin Ending a programme without a spin cycle Touch the Change spin speed sensor control Select Spin speed 0 rpm no spin Touch the Start Stop sensor control Interim spin There is a spin cycle after the main wash and between the rinses A reduc tion in the final spin speed will also re duce the interim spin speed as appro...

Page 43: ... with EU legislation regarding ecodesign No 2019 2023 and energy labelling in accordance with Regulation No 2019 2014 TwinDos dispensing must be deactivated when carrying out comparison tests Minimum iron Cold to 60 C Max load 4 0 kg Items Synthetic and mixed fibre textiles as well as easy care cotton Tip Reduce the spin speed for fabric that creases easily Delicates Cold to 40 C Max load 3 0 kg I...

Page 44: ...that creases easily Silks Cold to 30 C Max load 1 0 kg Items Silks and other handwashable fabrics with no wool content e g satin lace and silk Tip Place tights bras etc in a laundry bag Express 20 Cold to 40 C Max load 3 5 kg Items Cotton garments that have hardly been worn or are only very lightly soiled Tip The Quick Extra is activated automatically Shirts Cold to 60 C Max load 1 0 kg 2 0 kg Ite...

Page 45: ...lack and dark items made of cotton or mixed fibres Tip Wash inside out Sportswear Cold to 60 C Max load 3 0 kg Items Sportswear such as singlets and leggings as well as microfibre and fleece garments Tip Do not use fabric conditioner Follow the instructions on the care label Trainers Cold to 40 C Max 2 pairs of shoes Items Sport shoes only not leather shoes Tip Follow the instructions on the care ...

Page 46: ...ble linen made from mainly synthetic fibres to provide a finish which is resistant to water and dirt Tip The items must be freshly laundered and spun or dried before proofing For best results the items should be heat treated afterwards This can be achieved by drying them in the tumble dryer or ironing them Down filled items Cold to 60 C Max load 2 0 kg Items Jackets sleeping bags pillows and other...

Page 47: ...nt an excess ive build up of foam To do this either push the items into a narrow laundry bag to compress them or tie them together with a wash able strap Follow the instructions on the care label Cottons hygiene 90 C to 60 C Max load 9 0 kg Items Cotton or linen with direct skin contact or for items which have spe cial hygiene requirements e g underwear bed linen encasing products Tip Temperature ...

Page 48: ...that is to be starched should be washed but not treated with fabric conditioner Drain Spin Tip Drain Set the spin speed to 0 rpm Make sure you select the appropriate spin speed Cottons Max load 9 0 kg Items Normally soiled cotton garments Tip These settings are the most efficient in terms of energy and water consumption for washing cottons With the actual wash temperature reached will be lower tha...

Page 49: ...tures there is a danger of a build up of bacteria in the washing machine Cleaning the washing machine will significantly reduce bacteria mould and biofilm as well as prevent the build up of unpleasant odours Tip Optimum results can be achieved by using Miele s IntenseClean washing machine cleaner Alternatively a universal powder deter gent can be used Dispense the washing machine cleaner or univer...

Page 50: ...ollowing advice Use liquid detergent Reduce the dosage to a maximum of 50 of the amount quoted for a load Pre ironing In order to reduce creasing the laundry undergoes a smoothing process at the end of the programme Reducing the maximum load by 50 will achieve a better result Follow the instructions in the display Small loads achieve a bet ter result The garments must be suitable for dry ing in a ...

Page 51: ... and wash duration are re duced Lightly soiled fabrics are washed more gently Extra quiet This option reduces noise levels during the wash programme Use this if you want to wash during quiet periods for instance when children are sleeping The final spin is automatically reduced to Rinse hold The programme duration is increased Rinse hold The laundry is not spun after the final rinse and remains in...

Page 52: ... ironing Cottons ECO 40 60 Minimum iron Delicates QuickPowerWash Automatic plus Woollens Silks Express 20 Shirts Denim Dark garments Sportswear Trainers Outerwear Proofing Down filled items Down duvets Pillows Cottons hygiene Curtains First wash Separate rinse Starch Cottons ...

Page 53: ...Wash programme chart Extras 53 Pre wash Soak Intensive Allergo Wash Extra gentle Extra quiet Rinse hold can be selected activated automatically cannot be selected ...

Page 54: ...elicates 2 4 2 3 QuickPowerWash 2 Automatic plus 2 4 2 3 Woollens 2 Silks 2 Express 20 1 Shirts 3 4 3 Denim 2 4 2 3 Dark garments 3 5 2 3 Sportswear 2 3 3 Trainers 2 Outerwear 3 4 3 Proofing 1 Down filled items 4 3 4 3 Down duvets 3 4 3 Pillows 4 3 4 3 Cottons hygiene 3 5 2 3 Curtains 3 4 3 First wash 2 3 3 Separate rinse 2 Starch Cottons 2 5 2 3 ...

Page 55: ... in the pro gramme sequence Anti crease At the end of the programme the drum continues to turn at intervals for up to 30 minutes to help prevent creasing Exception There is no anti crease phase in the Woollens and Silks programmes The door can be opened at any time during the anti crease phase 1 If a temperature of 60 C or higher is selected two rinses are carried out If a temperature of less than...

Page 56: ...ces energy con sumption Activation PowerWash is activated automatically in the programmes listed above PowerWash is deactivated if The selected final spin speed is less than 600 rpm CapDosing has been selec ted for the main wash The wash temperature is higher than 60 C Extras such as Pre wash or Water plus have been selected A large load is being washed in the Cottons programme Special features Dr...

Page 57: ...he drum Interrupting a programme Switch the washing machine off with the control Switch the washing machine back on with the control to continue with the same programme Cancelling a programme You can cancel a wash programme at any time after it has started Touch the Start Stop sensor The following will appear in the display Cancel the programme Select Yes The following will appear in the display P...

Page 58: ...cates Woollens Silks Express 20 Automatic plus Drying The number of dots indicates the dry ing temperature Normal temperature Low temperature Do not tumble dry Ironing The number of dots indicates the iron ing temperature Hot iron max sole plate temp approx 200 C Medium hot iron max sole plate temp approx 150 C Cool iron max sole plate temp approx 110 C Do not steam iron garments carrying this sym...

Page 59: ...ected as a Favourite pro gramme before you start it Before the programme starts touch the Save sensor control Enter a name If 12 Favourites have already been saved the Create or Save sensor control will not be visible Delete an existing Favourite if you wish to create a new one To enter a name It is best to select short memorable names Touch the letters or characters you want Confirm with the Save...

Page 60: ...r control for your item of laundry The item selected will be highlighted or ange You can select several items With some items helpful information will also appear in the display when they are selected Confirm with the OK sensor control Follow the instructions in the display A summary of the selected parameters will then appear in the display Confirm with the OK sensor control or select Change if y...

Page 61: ... and con firm with the OK sensor Deleting the timer The selected time for the timer can be changed before the programme starts Touch the or sensor The selected time for the timer appears in the display Touch the Delete sensor Confirm with the OK sensor The selected time for the timer is now deleted To start the timer Touch the Start Stop sensor The door will lock and the time until the programme s...

Page 62: ...shing machine starts the wash programme Setting the timeframe If you have activated the SmartGrid function in Settings SmartStart by or SmartFinish by will appear in the display instead of Start at or Finish at when you touch the Timer sensor see Set tings SmartGrid The procedure for setting this is the same as for setting the time for Delay start Now set the time you want and con firm with the OK...

Page 63: ...and III Dispense according to the amount spe cified on the packaging First add deter gent and then the water softener You can then use the recommended amount of detergent for water hardness level I Water hardness levels Hardness scale Hardness level in mmol l German scale d I soft 0 1 5 0 8 4 II medium 1 5 2 5 8 4 14 III hard above 2 5 above 14 Dispensing aids Use dispensing aids e g balls if thes...

Page 64: ... One of the automatic dispensing con tainers must be filled with fabric condi tioner Select the Separate rinse programme Change the spin speed if necessary Touch the TwinDos sensor Touch the On sensor to activate TwinDos Touch the Start Stop sensor Colour run and dye removers dyes Damage due to colour run dye removers Colour run and dye removers can cause corrosion in the washing ma chine Do not u...

Page 65: ...Phase 1 and 2 Miele single use capsules Cottons ECO 40 60 Minimum iron Delicates QuickPowerWash Automatic plus Woollens Silks Express 20 Shirts Denim Dark garments Sportswear Trainers Outerwear Proofing Down filled items Down duvets Pillows Cottons hygiene Curtains First wash Separate rinse Cottons Recommendation Specialist detergents e g WoolCare No recommendation Fabric care e g fabric condition...

Page 66: ... Coloureds Delicates and woollens Specialist detergent Cottons ECO 40 60 Minimum iron Delicates QuickPowerWash Automatic plus Woollens Silks Express 20 1 Shirts Denim 1 Dark garments 1 Sportswear Trainers Outerwear Down filled items 1 Down duvets 1 Pillows 1 Curtains 2 First wash Cottons Maintenance wash 2 Recommended 1 Liquid detergent Not recommended 2 Powder detergent ...

Page 67: ...ning agent following the manufacturer s instruc tions on the packaging Damage caused by cleaning agents Solvent based cleaning agents ab rasive cleaners glass cleaners or multi purpose cleaning agents can cause damage to plastic surfaces and other parts Do not use any of these cleaning agents Cleaning the detergent dis penser drawer Washing at low temperatures and the use of liquid detergent can l...

Page 68: ...the siphon from com partment and clean under warm run ning water Clean the siphon tube in the same way 2 Replace the siphon Clean the fabric conditioner channel using a brush and warm water Cleaning the detergent dispenser drawer compartment Use a bottle brush to remove deter gent residues and limescale from the jets inside the detergent dispenser drawer compartment Replace the detergent dispenser...

Page 69: ...ystem you either need a TwinDosCare cleaning cartridge only available in selected countries or an empty TwinDos container Both are available from the Miele online shop The washing machine has a cleaning programme for the TwinDos system Running the cleaning programme will clean the hoses inside the washing ma chine Starting the maintenance programme Switch on the washing machine Scroll to the secon...

Page 70: ...nterruptions to the water supply First turn off the stopcock Unscrew the inlet hose from the stop cock Remove the rubber seal 1 from the recess Using pointed pliers take hold of the plastic filter bar 2 and remove it Clean the plastic filter Put the filter and seal back in the re verse order and reconnect the hose Turn on the stopcock and check the connection is watertight If water drips out tight...

Page 71: ...r the mains plug is plugged in and switched on Check whether the fuse or circuit breaker has tripped The washing machine has switched off automatically to save energy Switch it back on with the button The display prompts you to enter a code Access via a code has been activated Enter the code and confirm the entry Deactivate the code if you do not wish this message to ap pear in the display the nex...

Page 72: ...water pressure The filter in the water intake is blocked Clean the filter Fault F If restart fails call Service There is a fault Disconnect the washing machine from the mains electricity supply either by switching it off at the wall socket and withdrawing the plug or by dis connecting it at the circuit breaker Wait at least 2 minutes before reconnecting the washing machine to the mains electricity...

Page 73: ...dry If necessary reduce the dispensing quantity by in crements of 10 Hygiene info Select Maintenance and run the Clean ma chine programme A wash programme using a temperature above 60 C has not been run for a long time In order to prevent bacteria and unpleasant odours building up in the washing machine run the Main tenance wash programme using Miele machine cleaner or a universal powder detergent...

Page 74: ...he programme after cleaning If the fault message appears again contact Miele The washing machine can still be used but with reduced functionality Align the machine Laundry not properly spun The Pre ironing Extra which runs at the end of the pro gramme could not be carried out properly Check whether the washing machine is aligned correctly as described in Installation Levelling the machine Check wh...

Page 75: ...atic dispensing via compartment and or has not been used for a long time Use TwinDos for one of your next loads Carry out the TwinDos maintenance programme as described in Cleaning and care TwinDos main tenance TwinDos Mainten ance for compart ment must be started in the Main tenance menu See the operating in struction manual for more information TwinDos or automatic dispensing via compartment and...

Page 76: ...einsert it into the compartment The counter is set to 0 There are dark specks in the liquid detergent Mould has developed in the detergent Pour the liquid detergent out of the container and then clean the container thoroughly No detergent and or fabric conditioner was dispensed Automatic dispensing has not been activated Touch the TwinDos sensor before running the next programme Automatic dispensi...

Page 77: ...The machine shakes during the spin cycle The machine feet are not level Level the machine and adjust the feet correctly The laundry has not been spun properly and is still wet The machine detected an imbalance during the final spin cycle and reduced the spin speed automatically Include both large and small items in the load as this will give better distribution during spinning Strange pump noises ...

Page 78: ...ogged Clean the siphon see Cleaning and care Clean ing the detergent dispenser drawer At the end of the pro gramme there is still li quid in the capsule The small pipe in the detergent dispenser drawer onto which the capsule is placed is blocked Clean the small pipe This is not a fault For technical reasons a small amount of water will remain in the capsule There is water next to the capsule in th...

Page 79: ...nt are seen on dark textiles after washing The detergent contained compounds zeolites to aid water softening which are not soluble in water These have ended up on the laundry Try and brush off the residues with a soft brush once the laundry is dry Wash dark textiles using a detergent which con tains no zeolites Liquid detergents usually contain no zeolites Use the Dark garments programme Grey grea...

Page 80: ...is un able to drain Clean the drain filters and the drain pump as de scribed in Opening the door in the event of a blocked drain outlet and or power failure Comfort cooling appears in the display after a programme has been cancelled To protect the user against scalding the door cannot be opened if the suds temperature is higher than 55 C Wait until the temperature in the drum has de creased and th...

Page 81: ...of scalding due to hot suds Escaping suds will be hot if laundry has been washed at high temperat ures Carefully allow all suds to drain off Draining the washing machine Remove the drain filter though not completely Place a suitable container under the access panel e g a universal oven tray Slowly unscrew the drain filters to let the water out Tighten the drain filters back up again if you need to...

Page 82: ...curely Close the drain pump access panel Risk of water damage Make sure the drain filters are se curely tightened Otherwise there is a risk of water leakage during use Replace the drain filters correctly and tighten them securely Open the door Danger of injury due to rotating drum Reaching into a moving drum is ex tremely dangerous Always make sure that the drum is stationary before reaching in to...

Page 83: ... door is opened Optional accessories Optional spare parts and accessories for this washing machine are available from your Miele Dealer the Miele Spare Parts Department or via the internet at www miele co uk Please note that telephone calls may be monitored and recorded for training purposes EPREL database From 1 March 2021 information on en ergy labelling and ecodesign require ments will be avail...

Page 84: ...aterproof system b Mains connection cable c Flexible drain hose with detachable swivel elbow d Control panel e Detergent dispenser drawer f Door g Access to filters pumps and emer gency release h Access panel for TwinDos cartridges i Four height adjustable feet ...

Page 85: ...t and drain hoses and mains connection cable c Mains connection cable d Protruding lid for holding when mov ing the machine e Inlet hose with Waterproof system f Safety caps for transit bars g Transport clips for inlet and drain hoses and for storing transit bars when not in use ...

Page 86: ...s is usually the most stable part of the floor Injury can occur if the washing machine has not been adequately secured During installation the washing ma chine must be secured on a plinth to be made available on site concrete or brick in order to ensure it cannot fall or slip Secure the washing machine using a clamp fastening bracket MTS floor mounting kit available from your Miele dealer or Miele...

Page 87: ... hand transit bar Push the cover out and turn the left hand transit bar 90 using the span ner supplied Withdraw the transit bar Removing the right hand transit bar Push the cover out and turn the left hand transit bar 90 using the span ner supplied Withdraw the transit bar ...

Page 88: ... the covers in firmly until they engage in position Securing the transit bars Secure the transit bars to the back of the washing machine Make sure that the top catch is located above the holder Risk of damage from incorrect transport The washing machine may become damaged if moved without the transit bars in place Keep the transit bars in a safe place Fit them again if the machine is to be moved e...

Page 89: ...vers Press against the retainer with a sharp object a narrow screwdriver for example The cover opens Fitting the transit bars To fit the bars follow the instructions for removing them in reverse order Tip The bars will slide in more easily if you lift the drum slightly ...

Page 90: ...ed in Using the spanner supplied turn counter nut 2 in a clockwise direction Then turn counter nut 2 together with foot 1 to unscrew Use a level to check that the washing machine is standing level Hold foot 1 securely with a pipe wrench Turn counter nut 2 again us ing the spanner supplied until it sits firmly up against the housing Risk of damage due to incor rectly aligned washing machine There i...

Page 91: ...sed to re place the machine lid It is necessary to fit the coverplate for electrical safety reasons Connections for electricity water and drainage should be installed in such a way that they remain accessible when the machine is in its final posi tion Fitting instructions are supplied with the building under kit Washer dryer stack The washing machine can be combined with a Miele tumble dryer in a ...

Page 92: ...ovide two fold protection In the event that one of the valves is faulty the other valve will cut off the water intake Blocking the water intake at the stop cock means that the inlet hose is only under pressure whilst water is being taken into the machine For the re mainder of the time pressure on the inlet hose is negligible Protection against the solenoid valves bursting The solenoid valves are p...

Page 93: ...he suds container is pumped away Overflow protection If the water level exceeds a certain level the drain pump switches in and pumps the excess water away in a controlled manner Should the water level rise repeatedly in an uncontrolled way the drain pump will switch on continuously the washing machine will indicate that there is a fault and a tone will sound Drain hose The drain hose is protected ...

Page 94: ...ional safety regulations The German author ities do not require it to have a non re turn valve as the washing machine has been designed to comply with DIN reg ulations The water connection pressure needs to be between 100 kPa and 1000 kPa If the water connection pressure exceeds 1000 kPa a pressure reducing valve must be installed A stopcock with a inch threaded union is required for the connectio...

Page 95: ...ter in the hose connection to the casing to protect the solenoid valve This filter must not be removed Hose extension A 1 5 metre long metal extension hose is available from your Miele dealer or the Miele Spare Parts Department as an optional extra This hose is tested to withstand pres sures of up to 14 000 kPa and can be used as a flexible extension to the water supply ...

Page 96: ...le from Miele or from your Miele dealer Drainage options 1 Directed into a sink or basin Please note Hook the hose over the edge and secure it If the water is pumped into a washbasin make sure that it can drain away freely Otherwise there is a risk of water overflowing or of some of the drained water being sucked back into the machine 2 Connected securely to a plastic drain pipe with a rubber nipp...

Page 97: ...s BS 7671 in the UK We recommend the use of a suitable RCD If the connection cable is damaged it must only be replaced with a specific connection cable of the same type available from the Miele Customer Ser vice Department For safety reasons such replacement may only be carried out by a qualified technician or the Miele Customer Service Department The data plate indicates the nominal power consump...

Page 98: ...a plate Fuse rating See data plate Consumption data See Consumption data Minimum water flow pressure 100 kPa 1 bar Maximum water flow pressure 1000 kPa 10 bar Water inlet hose length 1 60 m Drain hose length 1 50 m Connection cable length 2 00 m Maximum delivery head 1 00 m Maximum drainage length 5 00 m LEDs Class 1 Test certifications awarded See data plate Power rating in off mode 0 30 W Networ...

Page 99: ... EU The complete text of the EU declaration of conformity is available from one of the following internet addresses Products Download from www miele co uk For service information operating instructions etc go to www miele co uk do mestic customer information 385 htm and enter the name of the product or the serial number ...

Page 100: ...4 0 0 58 40 0 49 Express 20 1 40 C 3 5 0 33 30 0 20 Shirts 2 60 C 2 0 0 66 40 1 31 1 Quick Extra activated 2 Pre ironing Extra deactivated Consumption data can vary from the nominal values given depending on water pressure water hardness water inlet temperature room temperature type and volume of load fluctuations in the electricity supply and any extras selected The consumption data shown in the ...

Page 101: ...th the PowerWash washing technique during the heating phase the temper ature measured by the sensor in the suds container is higher than the actual temperature of the laundry The temperature measured at the sensor does not reflect the temperature of the laundry TwinDos dispensing must be deactivated when carrying out comparison tests ...

Page 102: ...nd energy labelling in accordance with Regulation No 2019 2014 1 Maximum laundry temperature reached in main wash 2 Quick extra option activated TwinDos dispensing must be deactivated when carrying out comparison tests Information for customers Consumption data can vary from the nominal values given depending on water pressure water hardness water inlet temperature room tem perature type and volum...

Page 103: ...ork Programme sequence Appliance parameters Installation requirements Select the required area Scroll through the list until the setting you want appears Touch the sensor to select the setting you require Changing a setting Change the value displayed and con firm with OK or Touch an option to select it An option which is selected will be highlighted orange The option is saved The display will then...

Page 104: ... the sum of the water used by the previ ous programmes Set the cost You can enter the cost for energy electricity and water Code The code prevents the washing ma chine being used without your know ledge Options Activate If you activate the code you have to enter a code after switching the washing machine on Otherwise it cannot be operated The factory default code is 125 Change If wished you can se...

Page 105: ...ed off altogether Keypad tone The volume of the tone that sounds when a sensor is touched can also be changed It can be set to one of 7 different set tings or switched off altogether Display brightness The brightness of the display can be altered It can be set to one of 7 different set tings Temperature unit The temperature can be displayed as degrees Celsius C or Fahrenheit F The factory setting ...

Page 106: ... detergent Colour detergent Delicates detergent Delicates Woollens Fabric conditioner Follow the manufacturer s instruc tions on dosage given on the pack aging The dosage amount required for the agent being used must be set Follow the instructions in the display on how to do so Tip If you select No agent the respect ive TwinDos compartment will be deac tivated Change dosage The values set for disp...

Page 107: ... you require a longer pre wash you can extend the standard pre wash time of 25 minutes in the Cottons pro gramme Normal factory setting 25 minute pre wash 6 min 31 minute pre wash 9 min 34 minute pre wash 12 min 37 minute pre wash Gentle action With gentle action activated drum agitation is reduced In this way lightly soiled items can be washed more gently Gentle action can be activated for the Co...

Page 108: ...s visible if Miele home is activated The following values are displayed The quality of WiFi reception The network name The IP address Set up again visible if set up Resets the WiFi login network to im mediately re establish a new connec tion Reset visible if set up The WiFi is switched off The WiFi connection will be reset to the factory default setting The network configuration should be re set w...

Page 109: ...e Remote control setting is only vis ible if the Miele home setting is set up and activated Once the Miele mobile app has been installed on your mobile device you can check the status of your washing machine from anywhere and start it re motely You can also control it re motely via the MobileControl pro gramme You can switch off the Remote control setting if you do not want to operate the washing ...

Page 110: ... installa tion manually Deactivate RemoteUpdate if you do not want any updates to be downloaded automatically Running RemoteUpdate Information about the content and scope of an update will be provided in the Miele mobile app A message will appear in your washing machine display if a software update is available You can install the update immediately or postpone this until later When the washing ma...

Page 111: ...ave to be respected Furthermore this appliance contains software components which are distrib uted under Open Source licence condi tions Please refer to the menu item Set tings Appliance parameters Legal informa tion Open source licences in the appli ance for the Open Source components contained therein together with the corresponding copyright notices cop ies of the licencing conditions valid at ...

Page 112: ... cooling takes place when a Cot tons programme with a temperature of 70 C or higher is selected Suds cooling should be activated to prevent the danger of scalding if the drain hose is hooked over the edge of a sink or basin where the drainage pipes do not comply with DIN 1986 Suds cooling is deactivated as stand ard Temperature reduction At high altitudes water has a lower boiling point Miele reco...

Page 113: ...illiant colours and spotlessly white laundry Excellent stain removal even at low temperatures UltraWhite powder detergent Best results at 20 30 40 60 95 C Radiant white laundry thanks to powerful formula with active oxygen Excellent stain removal even at low temperatures UltraColor liquid detergent Best wash results at 20 30 40 60 C With colour protection formula for brilliant colours Excellent st...

Page 114: ...bre protection technology to help prevent items shrinking and felting Colour protection formula for gentle cleaning Caps UltraDark Special purpose detergent for dark and black laundry Colour protection formula for gentle cleaning Anti pilling effect protects your gar ments from discolouration Retains colour intensity and bright ness Caps CottonRepair Special purpose detergent for cotton fabrics Vi...

Page 115: ... effective stain remover Enzyme technology to help remove stubborn stains Suitable for whites and colours For best wash results even at low temperatures Machine care TwinDosCare Cleaning agent for the TwinDos dis pensing system Use before a prolonged downtime at least 2 months Use before changing to a different product Descaling agent Removes heavy limescale deposits Mild and gentle with natural c...

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Page 119: ...1 461 07 97 E Mail info miele ie Internet www miele ie Ireland Malaysia Miele Sdn Bhd Suite 12 2 Level 12 Menara Sapura Kencana Petroleum Solaris Dutamas No 1 Jalan Dutamas 1 50480 Kuala Lumpur Malaysia Phone 603 6209 0288 Fax 603 6205 3768 Miele New Zealand Limited IRD 98 463 631 8 College Hill Freemans Bay Auckland 1011 New Zealand Tel 0800 464 353 Internet www miele co nz New Zealand Miele Pte ...

Page 120: ...M Nr 11 623 980 00 en GB WER 865 WPS Excellence ...

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