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Miele W 3370, Operating Instructions Manual

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Miele W 3370 Operating Instructions Manual Download Page 45

The drum door does not open when you press the Door button

Possible cause

Remedy

The washing machine is
not connected to the
electricity supply and/or is
not switched on.

Insert the plug in the socket and switch on and / or
switch the machine on with the

K

button.

Power cut.

Open the drum door as described in "Opening the
drum door in the event of a blocked drain outlet
and/or power failure".

The door was not
correctly engaged.

Press hard against the lock side of the drum door
and then press the

Door

button.

There is still water in the
drum and the machine is
unable to drain.

Clean the drain filter and the drain pump.

For safety reasons the drum door cannot be opened if the suds temperature is
higher than 55°C.

Problem solving guide

45

Summary of Contents for W 3370

Page 1: ...ctions for Washing machine W 3370 Edition 111 To avoid the risk of accidents or damage to the machine it is essential to read these instructions before it is installed and used for the first time M Nr 09 655 840 en HK ...

Page 2: ...out of the reach of babies and young children Danger of suffocation Disposal of your old machine Electrical and electronic machines often contain valuable materials They also contain materials which if handled or disposed of incorrectly could be potentially hazardous to human health and to the environment They are however essential for the correct functioning of your machine Please do not therefor...

Page 3: ...etergent 16 Choosing the correct Extra option Short Soak Pre wash 16 When drying with a tumble dryer 16 How to wash correctly 17 Spinning 22 Final spin speed 22 Rinse and interim spin 22 To omit the final spin Rinse hold 22 To omit the spin between rinses and the final spin 22 Delay start 23 Programme chart 24 Extras 27 Short 27 Pre wash 27 Soak 27 Water plus 27 Programme sequence 28 Garment care ...

Page 4: ...6 Cleaning and care 37 Cleaning the drum Hygiene info 37 External casing and fascia panel 37 Cleaning the detergent dispenser drawer 37 Cleaning the water inlet filters 39 Problem solving guide 40 The programme does not start 40 The wash programme stops and a fault indicator light comes on 41 A maintenance light comes on but the wash programme continues as normal 42 General problems 43 An unsatisf...

Page 5: ...eet 54 Building under a continuous worktop in a kitchen run 55 Washer and Dryer stack 55 The Miele water protection system 56 Connection to the water supply 57 Connection to the drainage system 58 Electrical connection U K 59 Consumption data 60 Notes for test institutes 60 Technical data 61 Programmable functions 62 Water plus system 62 Gentle action 63 Suds cooling 64 Memory function 65 Soak dur...

Page 6: ...working and residential environments The machine is not intended for outdoor use It must only be used as a domestic appliance to wash items which are specified by the manufacturer as being machine washable on the wash care label and textiles composed of hand washable wool or wool blend fabrics as well as satin lace silk and other hand washable garments Miele cannot be held liable for damage result...

Page 7: ...n a safe way and recognise and understand the consequences of incorrect operation Children must not be allowed to clean or maintain the machine unsupervised Please supervise children in the vicinity of the washing machine and do not let them play with it For machines with a porthole door remember that the porthole glass will be hot when washing at high temperatures Do not let children touch it War...

Page 8: ... by a qualified electrician The manufacturer cannot be held liable for the consequences of an inadequate earthing system e g electric shock Do not connect the washing machine to the mains electricity supply by an extension lead Extension leads are a fire hazard and do not guarantee the required safety of the machine Faulty components must only be replaced by genuine Miele original spare parts Only...

Page 9: ...ctricity supply when cleaning and maintaining the machine and in the event of a fault This machine must only be connected to the on site water supply using a new hose kit Old hoses must not be re used This machine must not be used in a non stationary location e g on a ship Do not make any alterations to the machine unless authorised to do so by Miele In areas which may be subject to infestation by...

Page 10: ...ill in place may result in damage to both the machine and adjacent furniture or appliances Turn off the stopcock if the machine is to be left for any length of time e g holiday especially if there is no floor drain gully in the immediate vicinity Flooding danger If hooking the drain hose into a wash basin check that the water can drain off quickly enough to prevent the sink from overflowing Make s...

Page 11: ...agents also pose a fire and explosion hazard Do not use solvent based cleaning agents e g those containing benzine to clean the outside surfaces of this machine They can cause damage to plastic surfaces Only use dyes specified by the manufacturer as being suitable for use in a domestic washing machine Always observe the manufacturer s instructions carefully Colour run and dye removers contain sulp...

Page 12: ...ropriate stacking kit available as an optional accessory Please make sure you order the correct one for the Miele washing machine and Miele tumble dryer If installing the machine on a Miele plinth available as an optional accessory depending on country please make sure you order the right one for this washing machine Miele cannot be held liable for damage caused by non compliance with these Warnin...

Page 13: ...ut spin eSpin button For selecting the final spin speed Rinse hold or Without spin fProgramme selector For selecting the wash programme and temperature for that programme The programme selector can be turned clockwise or anti clockwise gProgramme sequence indicator lights Show which section of the wash programme has been reached hMaintenance check lights iButton K For switching the washing machine...

Page 14: ... duration may be longer or shorter depending on this absorbency rate Delay start The delay start time selected will appear in the display After the machine has started the delay start time counts down If the delay start time is more than 10 hours it will count down by the hour If it is less than 9 hours and 59 minutes it will count down minute by minute Once the delay start time has finished the p...

Page 15: ...hine has been prepared for using for the first time To activate the spinning function you must run a wash programme without laundry and without detergent Using detergent could result in an excessive build up of foam This also activates the ball valve The ball valve prevents detergent escaping from the suds container into the sump during a wash programme thus making maximum use of the detergent Ope...

Page 16: ...ntenance light will remind you to carry out a hot wash Detergent Do not exceed the amounts of detergent recommended by the manufacturer on the packaging Adjust the dosage to the degree of soiling of the laundry Reduce the amount of detergent with smaller loads approx 1 3 less than the amount recommended can be used when washing a half load Choosing the correct Extra option Short Soak Pre wash Sele...

Page 17: ...ons are protected and that the cleaning agent is rinsed off before washing the garment in the machine Do not use solvent based cleaning agents in or on this machine Sort the laundry by colour and by care label Most garments have a textile care label in the collar or side seam Dark textiles often contain excess dye and should be washed separately several times before being included in a mixed load ...

Page 18: ...ashed However do not overload as this causes creases and reduces cleaning efficiency Make sure that items do not get caught between the drum door and the seal Shut the door with a gentle swing DSelect Delay start if required Make sure that the programme selector is at the Finish position Press the Start button to set the delay start time ESelect a programme Turn the programme selector to the requi...

Page 19: ... select the Water plus Extra option Select the Extra option you require Not all Extra options are suitable for use with every programme You can only select Extra options which are compatible with the programme being used GSelect a spin speed Press the Spin button repeatedly until the indicator light for the spin speed you want comes on How to wash correctly 19 ...

Page 20: ...ation and poor wash rinse and spin results Higher water consumption an additional rinse cycle will automatically switch in A burden to the environment Pull out the detergent drawer and place detergent in the compartments as follows i Detergent for the pre wash divide the total recommended amount as follows add 1 3 to compartment i and 2 3 to compartment j j Detergent for the main wash including So...

Page 21: ...l come on The washing machine will switch off automatically 15 minutes after the end of the anti crease phase You will need to press the K button to switch it back on again Press the Door button to open the drum door Remove the laundry Check that all items have been removed from the drum Items left in the drum could discolour other items in the next wash or become discoloured themselves Check the ...

Page 22: ...oing to be removed from the drum immedi ately after the end of the programme To start the final spin Use the Spin button to select the spin speed you want The final spin will then begin To end the programme Press the Door button The water will drain away Press the Door button again to open the door To omit the spin between rinses and the final spin Press the Spin button repeatedly until the Withou...

Page 23: ...enter the start time you want Press the Start button Each press on the button increases the start time in 30 minute steps up to 10 hours in 1 hour steps from 10 hours upwards If you keep the Start button pressed in the time will continue to count up to 24 hours To alter Delay start It is not possible to alter the Delay start time after the programme has been selected To cancel Delay start Press th...

Page 24: ...reached will be lower than 60 C although the wash performance is the same as with the standard Cottons 60 C programme Note for test institutes The test programme conforms to EN 60456 and the energy label with Directive 1061 2010 Minimum iron 20 C to 60 C Max load 3 5 kg Use for Synthetic mixed fibre and easy care cotton If fabrics have a high proportion of man made fibres it is advisable to progra...

Page 25: ...load 2 0 kg Notes Pre treat collars and cuffs if necessary Wash silk garments in the Silks programme Woollens cold to 30 C Max load 2 0 kg Use for Machine washable or hand washable wool or wool blend fabrics If the care label does not specify a temperature wash using the cold setting Note Reduce the spin speed for items which crease easily Delicates cold to 40 C Max load 2 0 kg Use for Delicate ga...

Page 26: ...ettes and workwear Notes Reduce the spin speed for fabrics which crease easily Items for starching should be freshly laundered but not treated with fabric conditioner You can achieve a particularly good rinse result with two rinses by activating the Water plus extra option For this option P3 or P4 of the Water plus system programmable function must be activated see Programmable functions at the en...

Page 27: ...gramme in a different soak period see Programmable functions Soak Water plus The water level in the main wash and the rinses will be increased You can select other settings for Water plus These are described in Programmable functions The following extra options can be selected in addition to the programme Only one of the following can be selected at a time Short Pre wash or Soak S h o r t P r e w ...

Page 28: ...amme sequence 28 Cottons d a 2 41 2 L L Minimum iron c e 2 33 L L Automatic plus abc e 2 33 L L Dark garments Denim b d 3 L Express 20 d b d 1 33 L L Shirts e c e 2 L Woollens e f e 2 L L Delicates e d e 3 L Drain Spin L Separate rinse Starch e 1 L Please see next page for description of the symbols ...

Page 29: ...ccount The display shows the stage the programme has reached Special features in the programme sequences Anti crease At the end of the programme the drum continues to turn at intervals for up to 30 minutes to help prevent creasing Exception There is no anti crease phase in the Woollens programme The door can be opened and laundry removed at any time during the anti crease phase 1 A second rinse is...

Page 30: ...ilks Express 20 76 Automatic plus 7621 Drying The number of dots indicates the drying temperature q Normal temperature r Low temperature s Do not tumble dry Ironing The number of dots indicates the ironing temperature I Hot iron max sole plate temp approx 200 C H Medium hot iron max sole plate temp approx 150 C G Cool iron max sole plate temp approx 110 C Do not steam iron garments carrying this s...

Page 31: ...ake sure the spin speed is appropriate for the laundry Press the Start button The suds will be pumped away Press the Door button Interrupting a programme Switch the machine off with the K button To continue with the same programme Switch the machine on with the K button Making changes to a programme After the start of a programme it is no longer possible to select a different programme Temperature...

Page 32: ...not recognise any adjustment to the load For this reason if laundry is added or removed after the start of a programme the machine will always complete the programme cycle assuming a full load which can lead to an increase in the programme duration shown in the display The door cannot be opened if the suds temperature is above 55 C the water is above a certain level the programme has reached the F...

Page 33: ...tablets for smaller loads Some tablets do not dissolve as rapidly as others and may not be suitable for programmes with short durations Do not use biological detergents on silk as the enzymes may damage the silk Instructions for use and recommended dosage amounts are given on the detergent packaging See Optional accessories at the end of this booklet for details of Miele branded care products incl...

Page 34: ... you will need to purchase a special container from the Miele Spare Parts Department which sits in the main wash compartment j Add liquid detergent to this container for the main wash and to compartment i for the pre wash 2 Use powder detergent Specialist detergent Detergent designed specifically for the wash programme or type of fabric Only use proofing agents containing fluorochemical compounds ...

Page 35: ...l packs of detergent When purchasing detergent buy refill packs wherever possible This helps reduce the amount of waste packaging Water softeners A water softener can be used to cut down on the use of detergents in hard water areas Dispense according to the amount specified on the packaging First add detergent and then the water softener Miele branded water softening tablets are available from Mie...

Page 36: ...ular cleaning to remove any residual starch See Cleaning the detergent dispenser drawer Do not add powder starch formulations or viscous liquid starch to the compartment as it will clog up See below Adding fabric conditioner or starch separately Dispense in accordance with manufacturer s instructions on the packaging Add powder or viscous starch to compartment i Add the fabric conditioner or liqui...

Page 37: ... The machine must not be hosed down Clean the casing using a Miele E cloth or with a mild non abrasive cleaning agent or soap and water using a well wrung out cloth Wipe dry with a soft cloth The drum can be cleaned with a proprietary stainless steel cleaning agent following the manufacturer s instructions on the packaging Do not use solvents abrasive cleaners glass cleaners or multi purpose clean...

Page 38: ...the siphon If starching frequently thoroughly clean the siphon and siphon tube regularly A build up of liquid starch will cause them to get clogged Cleaning the detergent dispenser drawer housing Use a bottle brush to remove detergent residues and limescale from the jets inside the detergent dispenser drawer housing Cleaning and care 38 ...

Page 39: ...om the recess Using pointed pliers take hold of plastic filter bar 2 remove the filter and clean it Put the filter and seal back in the reverse order and reconnect the hose Turn on the stopcock and check the connection is watertight If it leaks tighten the connection To clean the filter in the water inlet valve Using pliers carefully loosen the ribbed plastic nut on the inlet valve and unscrew Use...

Page 40: ...k by unqualified persons could be dangerous The manufacturer cannot be held liable for unauthorised work The programme does not start Problem Possible cause Remedy The Anti crease Finish indicator light is not on or the indicator light for the Start button is not flashing There is no power to the machine Check whether the mains plug is plugged in and switched on the fuse or circuit breaker has tri...

Page 41: ... inlet light flashes and appears in the display The water inlet is blocked Open the stopcock The filter in the water inlet hose is dirty Clean the filter The Check inlet and Check drain lights are flashing and appears in the display The water protection system has reacted Call Miele Service The Soak Pre wash or Rinses indicator light is flashing and appears in the display There is a fault Start th...

Page 42: ...he packaging The Main wash or Rinse indicator light is flashing in the programme sequence display The washing machine has encountered a fault during the wash programme Start the programme again If the fault indicator occurs again contact Miele Service The Anti crease Finish indicator light flashes in the programme sequence display The position of the programme selector was altered after the start ...

Page 43: ...ormal part of the operation Large amounts of detergent residue remain in the detergent dispenser drawer The water pressure is too low Clean the filter in the water inlet Select Water plus Powder detergent used with water softeners can become sticky Clean the detergent drawer Add washing powder and then add the water softener Fabric conditioner is not completely dispensed or too much water remains ...

Page 44: ...cient amounts of detergent were used to break down the particles of grease in heavily soiled laundry Use more detergent Before washing the next load run a Cottons programme at 60 C or above with powder detergent but without a load White residues which look like powder detergent are seen on dark textiles after washing The detergent contained compounds zeolites to aid water softening which are not s...

Page 45: ...r cut Open the drum door as described in Opening the drum door in the event of a blocked drain outlet and or power failure The door was not correctly engaged Press hard against the lock side of the drum door and then press the Door button There is still water in the drum and the machine is unable to drain Clean the drain filter and the drain pump For safety reasons the drum door cannot be opened i...

Page 46: ...l be hot Danger of scalding Procedure for draining the machine Be careful not to release too much water at once If the flow of water is too strong some water can seep into the washing machine base and activate the water protection system float switch This will prevent the washing machine from functioning Place a suitable container under the access flap When draining water from the machine do not u...

Page 47: ...ilter is securely tightened Otherwise there is a risk of water leakage during use To avoid loss of detergent pour approx 2 litres of water into the detergent dispenser drawer after cleaning the drain filter Excess water will be pumped out automatically before the next wash programme Opening the drum door Always make sure that the drum is stationary before reaching into the machine to remove laundr...

Page 48: ... service technicians during servicing work for testing purposes and for updating the machine s programme data Guarantee For information on the appliance guarantee specific to your country please contact Miele See back cover for contact details In the U K your appliance is guaranteed for 2 years from the date of purchase However you must activate your cover by calling 0845 365 6640 or registering o...

Page 49: ...icity supply cable c f Flexible drain hose with detachable swivel elbow gControl panel hDetergent dispenser drawer iDrum door jAccess to drain filter drain pump and emergency release kHandle recesses for moving the machine lFour height adjustable feet Installation and connection 49 ...

Page 50: ...supply cable cInlet hose tested to withstand pressure of at least 7 000 kPa dDrain hose eTransport clip for inlet and drain hoses fSafety cap for transit bars gTransport clip for inlet and drain hoses and for storing transit bars when not in use Installation and connection 50 ...

Page 51: ...as this is usually the most stable part of the floor If the machine is installed on a raised plinth it has to be secured against slippage during spin using retaining clips available from the Miele Spare Parts Dept Otherwise there is the danger of the machine moving and falling off the plinth Transporting the washing machine to its installation site To manoeuvre the machine out of its packing case ...

Page 52: ... Using the spanner supplied turn the left hand transit bar 90 then withdraw the transit bar Turn the right hand transit bar 90 then withdraw the transit bar Installation and connection 52 ...

Page 53: ...ck of the washing machine Make sure that the top catch is located above the holder The machine must not be moved without the transit bars in place Store them as shown or keep them in a safe place for future use They must be re fitted if the machine is to be moved again e g when moving house Re fitting the transit bars Re fitting is carried out by reversing the procedure Installation and connection...

Page 54: ...the machine is delivered Using the spanner supplied turn counternut 2 in a clockwise direction Then turn counternut 2 together with foot 1 to unscrew Use a spirit level to check the machine is standing level Hold foot 1 securely with a pipe wrench Turn counternut 2 again using the spanner supplied until it sits firmly up against the housing All four counternuts must be firmly up against the housin...

Page 55: ...e conversion kit For installation under a work surface 900 910 mm from the floor a raising kit is required Connections for electricity water and drainage should be installed in such a way that they remain accessible when the machine is in place Fitting instructions are supplied with the conversion kit All parts marked are available from your Dealer the Miele Spare Parts Department or via the inter...

Page 56: ...chine housing Sump Any leaking water is collected in a sump in the base of the machine A float switches off the safety valves preventing any more water flowing into the machine and water in the suds container is pumped away Overflow protection This prevents the washing machine taking in too much water If the water level exceeds a certain level the drain pump switches in and pumps the excess water ...

Page 57: ... be fitted by a qualified plumber The connection point is subject to mains water pressure Turn on the stopcock slowly and check for leaks Correct the position of the washer and union if appropriate The washing machine is not suitable for connection to a hot water supply Maintenance and care Only use a genuine Miele hose should you ever need a replacement or extension These are tested to withstand ...

Page 58: ... the Miele Spare Parts Department or your Miele Dealer Drain hose connection 1 Direct into a sink or basin Please note the following Hook the hose over the edge and secure Make sure that the water can drain away freely without hindrance Otherwise there is a risk of water overflowing or of some of the drained water being sucked back into the machine 2 Connected securely to a plastic drain pipe with...

Page 59: ... appliance with a suitable residual current device RCD Contact a qualified electrician for advice Do not connect via an extension lead Extension leads do not guarantee the required safety of the appliance e g danger of overheating Non rewireable plugs BS 1363 The fuse cover must be refitted when changing the fuse and if the fuse cover is lost the plug must not be used until a suitable replacement ...

Page 60: ...ty supply and any extra options selected Cottons 90 C 7 0 kg 2 20 52 2 h 29 min 52 60 C 7 0 kg 1 33 52 1 h 59 min 52 60 C 3 5 kg 1 00 45 1 h 59 min 52 r 7 0 kg 0 95 52 2 h 59 min 52 r 3 5 kg 0 82 45 2 h 59 min 52 40 C 7 0 kg 0 84 67 2 h 29 min 52 40 C 3 5 kg 0 73 45 2 h 29 min 52 s 3 5 kg 0 58 45 2 h 59 min 52 Minimum iron 40 C 3 5 kg 0 56 50 1 h 52 min 30 Automatic plus 40 C 5 0 kg 0 52 62 1 h 29...

Page 61: ... plate Fuse rating see data plate plug Consumption data see Consumption data Water flow pressure minimum 100 kPa 1 bar Water flow pressure maximum 1000 kPa 10 bar Inlet hose length 1 60 m Drain hose length 1 50 m Mains connection cable length 1 60 m Delivery head max 1 00 m Maximum drainage length 5 00 m Test certificates awarded see data plate Power consumption when switched off 0 3 W Power consu...

Page 62: ...ut Follow steps A to G to programme and store in memory Before you begin ensure that The washing machine is switched off The machine door is closed properly The programme selector is at Finish APress the Start button and keep it pressed in whilst carrying out steps B C BSwitch the machine on with the K button CWait until the indicator light for the Start button lights up constantly D and then rele...

Page 63: ...begin ensure that The washing machine is switched off The machine door is closed properly The programme selector is at Finish APress the Start button and keep it pressed in whilst carrying out steps B C BSwitch the machine on with the K button CWait until the indicator light for the Start button lights up constantly D and then release the Start button ETurn the programme selector to Cottons r A P ...

Page 64: ...emory Before you begin ensure that The washing machine is switched off The machine door is closed properly The programme selector is at Finish APress the Start button and keep it pressed in whilst carrying out steps B C BSwitch the machine on with the K button CWait until the indicator light for the Start button lights up constantly D and then release the Start button ETurn the programme selector ...

Page 65: ...t The washing machine is switched off The machine door is closed properly The programme selector is at Finish APress the Start button and keep it pressed in whilst carrying out steps B C BSwitch the machine on with the K button CWait until the indicator light for the Start button lights up constantly D and then release the Start button ETurn the programme selector to Cottons s A P will flash in th...

Page 66: ...is at Finish APress the Start button and keep it pressed in whilst carrying out steps B C BSwitch the machine on with the K button CWait until the indicator light for the Start button lights up constantly D and then release the Start button ETurn the programme selector to Cottons 30 C A P will flash in the display alternating with the number 1 2 3 or 4 1 the soak time is 2 hours default setting 2 ...

Page 67: ...et at All the products can also be ordered from Miele see back cover for contact details CareCollection Miele specialist detergents Outdoor wear This specialist detergent will clean your water repellent outerwear with care Sportswear The Miele Sportswear detergent is designed to clean sportswear and remove odours whilst taking care of the special microfibres used in these garments Down Items This ...

Page 68: ...s effective stain removal even at low temperatures while helping to prevent colours fading Liquid detergent For Delicates This liquid detergent is ideal for the gentle treatment of delicate fabrics such as wool and silk Its special formulation cleans effectively at temperatures as low as 20 C while protecting the colour of your delicate garments Fabric conditioner The Miele fabric conditioner will...

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Page 72: ...Alteration rights reserved 2513 W 3370 Edition 111 M Nr 09 655 840 00 M Nr 09 655 840 00 ...

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