Miele W 3228 Operating Instructions Manual Download Page 40 | Manualshive

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The drum door does not open when you press the Door button

Possible cause

Remedy

The machine is not
connected to the
electricity supply and / or
is not switched on.

Insert the plug in the socket and switch on and / or
switch the machine on with the

I-On/0-Off

button.

Power cut.

Open the drum door as described in "Opening the
drum door in the event of a blocked drain outlet
and/or power failure".

The door was not
correctly engaged.

Press hard against the lock side of the drum door
and then press the

Door

button.

There is still water in the
drum and the machine is
unable to drain.

Clean the drain filter and the drain pump as
described in the next section.

For safety reasons the drum door cannot be opened if the suds temperature is
higher than 55°C.

Problem solving guide

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Summary of Contents for W 3228

Page 1: ...instructions for Washing machine W 3228 To avoid the risk of accidents or damage to the machine it is essential to read these instructions before it is installed and used for the first time M Nr 09 289 620 en GB ...

Page 2: ...d machine Electrical and electronic machines often contain materials which if handled or disposed of incorrectly could be potentially hazardous to human health and to the environment They are however essential for the correct functioning of your machine Please do not therefore dispose of it with your household waste Please dispose of it at your local community waste collection recycling centre or ...

Page 3: ...3 Choosing the correct additional option Short Soak Pre wash 13 When drying with a tumble dryer 13 How to wash correctly 14 Additional options 19 Short 19 Pre wash 19 Soak 19 Water plus 19 Spinning 20 Final spin speed 20 Rinse and interim spin 20 To omit the final spin Rinse hold 20 To omit rinse and interim spin and the final spin 20 Delay start 21 Programme chart 22 Programme sequence 24 Garment...

Page 4: ...e removers dyes 31 Cleaning and care 32 External casing and fascia panel 32 Extra cleaning 32 Cleaning the detergent dispenser drawer 32 Cleaning the water inlet filters 34 Problem solving guide 35 The programme does not start 35 The wash programme stops and a fault indicator light comes on 36 A fault indicator light comes on but the wash programme continues as normal 37 General problems 38 An uns...

Page 5: ...9 Building under a continuous worktop in a kitchen run 50 Washer and Dryer stack 50 The Miele water protection system 51 Connection to the water supply 52 Connection to the drainage system 53 Electrical connection U K 54 Consumption data 55 Technical data 56 Programmable functions 58 Water plus system 58 Gentle action 59 Suds cooling for Cottons 60 Memory function 61 Soak duration 62 Optional acce...

Page 6: ...are specified by the manufacturer as being washable on the care label Any other usage is not supported by the manufacturer and could be dangerous Miele cannot be held liable for damage resulting from incorrect or improper use or operation of the washing machine The washing machine can only be used by people with reduced physical sensory or mental capabilities or lack of experience and knowledge if...

Page 7: ...he appliance e g danger of overheating Faulty components must only be replaced by genuine Miele original spare parts Only when these parts are fitted can the safety standards of the machine be guaranteed Unauthorised repairs could result in unforeseen dangers for the user for which Miele cannot accept liability Repairs should only be undertaken by a Miele approved service technician If the connect...

Page 8: ...hich is still in place may result in damage to both the machine and adjacent furniture or appliances Turn off the stopcock if the machine is to be left for any length of time e g holiday especially if there is no floor drain gully in the immediate vicinity Flooding danger If hooking the drain hose into a wash basin check that the water can drain off quickly enough to prevent the sink from overflow...

Page 9: ...c surfaces Only use dyes specified by the manufacturer as being suitable for use in a domestic washing machine Always observe the manufacturer s instructions carefully Colour run and dye removers contain sulphur compounds which can cause damage such as corrosion Do not use these products in this machine If detergent comes into contact with the eyes rinse them thoroughly with lukewarm water immedia...

Page 10: ... Indicator light off option not selected dIndicator lights for spin speed Rinse hold or Without spin eSpin button For selecting the final spin speed Rinse hold or Without spin fProgramme selector For selecting the wash programme and temperature for that programme The programme selector can be turned clockwise or anti clockwise gProgramme sequence indicator lights Show which section of the wash pro...

Page 11: ...han 10 hours it will count down by the hour If it is less than 9 hours and 59 minutes it will count down minute by minute After the delay start time has elapsed the programme begins and the display goes out Programmable functions The programmable functions can be used to tailor washing programmes to suit your individual requirements In programming mode the display will show the function selected D...

Page 12: ... prepared for using for the first time To activate the spinning function you must run a wash programme without laundry and without detergent Using detergent could result in an excessive build up of foam This also activates the ball valve The ball valve prevents detergent escaping from the suds container into the sump during a wash programme thus making maximum use of the detergent Open the stopcoc...

Page 13: ...ion Soak instead of Pre wash If Soak is followed immediately by a main wash the same suds are used Detergent Do not exceed the amounts of detergent recommended by the manufacturer on the packaging Reduce the amount of detergent with smaller loads approx 1 3 less than the amount recommended can be used when washing a half load Choosing the correct additional option Short Soak Pre wash Select A wash...

Page 14: ...the cleaning agent is rinsed off before washing the garment in the machine Do not use solvent based cleaning agents in or on this machine Sort the laundry by colour and by care label Most garments have a textile care label in the collar or side seam Dark textiles often contain excess dye and should be washed separately several times before being included in a mixed load Always wash whites and colo...

Page 15: ... when a full load is washed However do not overload as this causes creases and reduces cleaning efficiency Make sure that no items are caught between the drum door and seal Shut the door with a gentle swing DSelect Delay start if required Make sure that the programme selector is at the Finish position Press the Start button to set the delay start time ESelect a programme Turn the programme selecto...

Page 16: ...n to select the Water plus option Select the option s you want Not all the additional options are suitable for every programme You can only select additional options which are compatible with the basic programme being used GSelect a spin speed Press the Spin button repeatedly until the indicator light for the spin speed you want comes on How to wash correctly 16 ...

Page 17: ...ation and poor wash rinse and spin results Higher water consumption an additional rinse cycle will automatically switch in A burden to the environment Pull out the detergent drawer and place detergent in the compartments as follows i Detergent for the pre wash divide the total recommended amount as follows add 1 3 to compartment i and 2 3 to compartment j j Detergent for the main wash including So...

Page 18: ...Remove the laundry Check that all items have been removed from the drum Items left in the drum could discolour other items in the next wash or become discoloured themselves Check the folds in the door seal for any small articles e g buttons which might be lodged there Press and release the I On 0 Off button and turn the programme selector to Finish Close the drum door Otherwise there is the danger...

Page 19: ...g blood fats and oils cocoa A length of time of between 30 minutes and 2 hours can be programmed in 30 minute increments for the soak process The default setting is 2 hours To programme in a different soak period see Programmable functions Soak Water plus If you want to increase the water level for a wash process you can choose one of four settings for the Water plus button See Programmable functi...

Page 20: ...e hold setting The laundry will not be spun and will remain suspended in the final rinse water This reduces creasing if the laundry is not going to be removed from the drum immediately after the end of the programme To start the final spin The Rinse hold indicator light above the Spin button will be lit up Use the Spin button to select the spin speed you want The final spin will then begin To end ...

Page 21: ...the delay start time you want Press the Start button Each press on the button increases the delay start time in 30 minute steps up to 10 hours in 1 hour steps from 10 hours upwards If you keep the Start button pressed in the time will continue to count up to 24 hours To alter Delay start It is not possible to alter the Delay start time after the programme has been selected To cancel Delay start Pr...

Page 22: ...cate garments made of synthetic fibres mixed fibres rayon and easy care cotton Curtains including net curtains specified as machine washable by the manufacturer Additional options Short or Pre wash or Soak Notes Dust in curtains usually makes using a programme with Pre wash advisable For curtains which crease easily reduce the spin speed or select Without spin Automatic 40 C 721 Max load 3 5 kg Us...

Page 23: ...t e g satin lace and silk Additional option Water plus Note Place socks tights bras etc in a washing bag Woollens2 cold to 40 C ac1 Max load 2 0 kg Use for Machine washable or hand washable wool or wool blend fabrics If the care label does not specify a temperature wash using the cold setting Drain Spin Max load 6 0 kg Notes Make sure you select the appropriate spin speed Drain only Select Without...

Page 24: ...tomatic d a 2 32 L L Dark garments d a 3 L L Shirts a 2 L Denim a 3 L Express d a d 2 L L Silks d 2 L Woollens c 2 L L Drain Spin L Separate rinse Starch 1 L d Low water level Medium water level e High water level a Normal wash rhythm b Gentle action c Woollens d Silks See the following page for more information about the programme sequences Programme sequence 24 ...

Page 25: ...d Special features in the programme sequences Anti crease At the end of every programme with the exception of the Woollens programme the drum continues to turn at intervals for up to 30 minutes to help prevent creasing The door can be opened and laundry removed at any time during the anti crease phase 1 A second rinse is carried out when a temperature between 60 C and 95 C has been selected A thir...

Page 26: ...drying temperature q Normal temperature r Low temperature s Do not tumble dry Ironing The number of dots indicates the ironing temperature I Hot iron max sole plate temp approx 200 C H Medium hot iron max sole plate temp approx 150 C G Cool iron max sole plate temp approx 110 C Do not steam iron garments carrying this symbol J Do not iron Professional cleaning f Dry clean only The letters indicate...

Page 27: ...rrupting a programme Switch the machine off with the I On 0 Off button To continue with the same programme Switch the machine on with the I On 0 Off button Changing a programme After the start of a programme it is no longer possible to select a different programme Temperature It is possible to select a different temperature up to 6 minutes after the programme has started Spin speed It is possible ...

Page 28: ...il the drum door springs open Add or remove items Close the door The programme will continue automatically The door cannot be opened if the suds temperature is above 55 C the water is above a certain level the programme has reached the Final spin stage Changing the programme sequence 28 ...

Page 29: ...a pre wash For programmes with a pre wash you will need to purchase a special container from the Miele Spare Parts department which sits in the main wash compartment j of the detergent dispenser drawer Add liquid detergent to this container for the main wash and to compartment i for the pre wash See Optional accessories at the end of this booklet for details of Miele branded care products includin...

Page 30: ...hen purchasing detergent buy refill packs wherever possible This helps reduce the amount of waste packaging Water softeners A water softener can be used to cut down on the use of detergents in hard water areas Dispense according to the amount specified on the packaging First add detergent and then the water softener Miele branded water softening tablets are available from the Miele Spare Parts Dep...

Page 31: ...ular cleaning to remove any residual starch See Cleaning the detergent dispenser drawer Do not add powder starch formulations or viscous liquid starch to the compartment as it will clog up See below Adding fabric conditioner or starch separately Dispense in accordance with manufacturer s instructions on the packaging Add powder or viscous starch to compartment i Add the fabric conditioner or liqui...

Page 32: ...ackaging Do not use solvents abrasive cleaners glass cleaners or all purpose cleaning agents These could damage plastic surfaces and other parts Extra cleaning Carry out a hot wash 60 C or above with powder detergent approx every 6 weeks to help prevent deposits building up in the machine These can occur when washing is mainly done at low temperatures and can lead to unpleasant smells If you have ...

Page 33: ...ace the siphon If starching frequently thoroughly clean the siphon and siphon tube regularly A build up of starch will cause them to get clogged Cleaning the detergent dispenser drawer housing Use a bottle brush to remove detergent residues and limescale from the jets inside the detergent dispenser drawer housing Cleaning and care 33 ...

Page 34: ...emove rubber seal 1 from the recess Using pointed pliers take hold of plastic filter bar 2 remove the filter and clean it Put the filter and seal back in the reverse order and reconnect the hose Turn on the stopcock and check the connection is watertight If it leaks tighten the connection To clean the filter in the water inlet valve Using pliers carefully loosen the ribbed plastic nut on the inlet...

Page 35: ...al and national safety regulations Repairs and other work by unqualified persons could be dangerous The manufacturer cannot be held liable for unauthorised work The programme does not start Problem Possible cause Remedy The Anti crease Finish indicator light is not on or the indicator light for the Start button is not flashing There is no power to the machine Check whether the mains plug is plugge...

Page 36: ...ight flashes appears in the display The water inlet is blocked Open the stopcock The filter in the water inlet hose is dirty Clean the filter The Check inlet and Check drain lights are flashing appears in the display The water protection system has reacted Call the Service Department The Soak Pre wash or Rinses indicator light is flashing appears in the display There is a fault Start the programme...

Page 37: ...ean the filter The Excess detergent check light comes on Excessive foam has built up during washing Use less detergent next time and follow the manufacturer s instructions on dosage given on the packaging The Main wash indicator light is flashing There is a fault Start the programme again If the fault indicator occurs again contact the Service Department The Anti crease Finish indicator light is f...

Page 38: ...ormal part of the operation There is a lot of detergent residue in the detergent drawer The water pressure is too low Clean the filter in the water inlet Select Water plus Powder detergent used with water softeners can be sticky Clean the detergent drawer Add washing powder and then add the water softener Fabric conditioner is not completely dispensed or too much water remains in the compartment T...

Page 39: ...s 95 C programme with powder detergent but without a load A stale smell is in the drum and on laundry Low temperature washing Before washing the next load run a Cottons 95 C programme with powder detergent but without a load White residues which look like powder detergent are seen on dark textiles after washing The detergent contained compounds zeolites to aid water softening which are not soluble...

Page 40: ...rum door as described in Opening the drum door in the event of a blocked drain outlet and or power failure The door was not correctly engaged Press hard against the lock side of the drum door and then press the Door button There is still water in the drum and the machine is unable to drain Clean the drain filter and the drain pump as described in the next section For safety reasons the drum door c...

Page 41: ...l be hot Danger of scalding Procedure for draining the machine Be careful not to release too much water at once If the flow of water is too strong some water can seep into the washing machine base and activate the water protection system float switch This will prevent the washing machine from functioning Place a suitable container under the access flap When draining water from the machine do not u...

Page 42: ...ilter is securely tightened Otherwise there is a risk of water leakage during use To avoid loss of detergent pour approx 2 litres of water into the detergent dispenser drawer after cleaning the drain filter Excess water will be pumped out automatically before the next wash programme Opening the drum door Always make sure that the drum is stationary before reaching into the machine to remove laundr...

Page 43: ... service technicians during servicing work for testing purposes and for updating the machine s programme data Guarantee For information on the appliance guarantee specific to your country please contact Miele See back cover for contact details In the U K your appliance is guaranteed for 2 years from the date of purchase However you must activate your cover by calling 0845 365 6640 or registering o...

Page 44: ...icity supply cable c f Flexible drain hose with detachable swivel elbow gControl panel hDetergent dispenser drawer iDrum door jAccess to drain filter drain pump and emergency release kHandle recesses for moving the machine lFour height adjustable feet Installation and connection 44 ...

Page 45: ...machine bElectricity supply cable cInlet hose tested to withstand pressure of at least 7 000 kPa dDrain hose eTransit bar covers fRestraining clip for inlet hose and drain hose gRestraining clips for transit bars when removed Installation and connection 45 ...

Page 46: ... in a corner as this is usually the most stable part of the floor If the machine is installed on a raised plinth it has to be secured against slippage during spinning using retaining clips available from the Miele Spare Parts Dept Otherwise there is a danger of the machine moving and falling off the plinth Installing the washing machine To manoeuvre the machine out of its packing case to its insta...

Page 47: ... Using the spanner supplied turn the left hand transit bar 90 then withdraw the transit bar Turn the right hand transit bar 90 then withdraw the transit bar Installation and connection 47 ...

Page 48: ...rs to the back of the washing machine Make sure that holes b are fitted over retainers a The washing machine must not be moved without the transit bars in place Store them as shown or keep them in a safe place for future use They must be re fitted if the machine is to be moved again e g when moving house Re fitting the transit bars Re fitting is carried out by reversing the procedure Installation ...

Page 49: ...the machine is delivered Using the spanner supplied turn counternut 2 in a clockwise direction Then turn counternut 2 together with foot 1 to unscrew Use a spirit level to check the machine is standing level Hold foot 1 securely with a pipe wrench Turn counternut 2 again using the spanner supplied until it sits firmly up against the housing All four counternuts must be firmly up against the housin...

Page 50: ...supplied with the conversion kit For installation under a work surface 900 910 mm from the floor a raising kit is required Connections for electricity water and drainage should be installed in such a way that they remain accessible when the machine is in place Fitting instructions are supplied with the conversion kit All parts marked are available from your Dealer the Miele Spare Parts Department ...

Page 51: ...chine housing Sump Any leaking water is collected in a sump in the base of the machine A float switches off the safety valves preventing any more water flowing into the machine and water in the suds container is pumped away Overflow protection This prevents the washing machine taking in too much water If the water level exceeds a certain level the drain pump switches in and pumps the excess water ...

Page 52: ... be fitted by a qualified plumber The connection point is subject to mains water pressure Turn on the stopcock slowly and check for leaks Correct the position of the washer and union if appropriate The washing machine is not suitable for connection to a hot water supply Maintenance and care Only use a genuine Miele hose should you ever need a replacement or extension These are tested to withstand ...

Page 53: ... the Miele Spare Parts Department or your Miele Dealer Drain hose connection 1 Direct into a sink or basin Please note the following Hook the hose over the edge and secure Make sure that the water can drain away freely without hindrance Otherwise there is a risk of water overflowing or of some of the drained water being sucked back into the machine 2 Connected securely to a plastic drain pipe with...

Page 54: ...e machine with a suitable residual current device RCD Contact a qualified electrician for advice Do not connect via an extension lead Extension leads do not guarantee the required safety of the appliance e g danger of overheating Non rewireable plugs BS 1363 The fuse cover must be refitted when changing the fuse and if the fuse cover is lost the plug must not be used until a suitable replacement i...

Page 55: ...garments 40 C 3 0 kg 0 60 60 1 h 13 min Shirts 40 C 2 0 kg 0 50 45 56 min Denim 40 C 3 0 kg 0 50 52 1 h 00 min Express 40 C 3 0 kg 0 30 34 30 min Silks 30 C 1 0 kg 0 25 39 36 min Woollens 30 C 2 0 kg 0 23 39 40 min The test programme conforms to EN 60456 and the energy label with Directive 1061 2010 Consumption data can vary from the nominal values given depending on water pressure water hardness ...

Page 56: ...Voltage see data plate Connected load see data plate Fuse rating UK see data plate plug Consumption data see Consumption data Water flow pressure min 100 kPa 1 bar Water flow pressure max 1 000 kPa 10 bar Inlet hose length 1 60 m Drain hose length 1 50 m Mains connection cable length 1 60 m Delivery head max 1 00 m Maximum drainage length 5 00 m Test certificates awarded see data plate Technical d...

Page 57: ...Programmable functions for changing default settings The programmable functions can be used to tailor washing programmes to suit your individual requirements ...

Page 58: ... closed Make sure that the programme selector is at the d Finish position APress the Start button and keep it pressed in whilst carrying out steps B C BSwitch the machine on with the I On 0 Off button CWait until the Start button indicator light comes on D and then release the Start button ETurn the programme selector to the Cottons 60 C position A P will flash in the display alternating with the ...

Page 59: ...he machine is properly closed Make sure that the programme selector is at the d Finish position APress the Start button and keep it pressed in whilst carrying out steps B C BSwitch the machine on with the I On 0 Off button CWait until the Start button indicator light comes on D and then release the Start button ETurn the programme selector to the Cottons 40 C position A P will flash in the display...

Page 60: ... ensure that The washing machine is switched off The machine is properly closed Make sure that the programme selector is at the d Finish position APress the Start button and keep it pressed in whilst carrying out steps B C BSwitch the machine on with the I On 0 Off button CWait until the Start button indicator light comes on D and then release the Start button ETurn the programme selector to the C...

Page 61: ...e machine is properly closed Make sure that the programme selector is at the d Finish position APress the Start button and keep it pressed in whilst carrying out steps B C BSwitch the machine on with the I On 0 Off button CWait until the Start button indicator light comes on D and then release the Start button ETurn the programme selector to Minimum iron 60 C A P will flash in the display alternat...

Page 62: ... whilst carrying out steps B C BSwitch the machine on with the I On 0 Off button CWait until the Start button indicator light comes on D and then release the Start button ETurn the programme selector to Minimum iron 40 C A P will flash in the display alternating with the number 1 2 3 or 4 FEach subsequent press on the Start button selects a different setting The number alternating with the P in th...

Page 63: ... Miele Customer Contact Centre see back cover for contact details CareCollection Miele specialist detergents Outdoor wear This specialist detergent will clean your water repellent outerwear with care Sportswear The Miele Sportswear detergent is designed to clean sportswear and remove odours whilst taking care of the special microfibres used in these garments Down Items This special purpose deterge...

Page 64: ...s effective stain removal even at low temperatures while helping to prevent colours fading Liquid detergent For Delicates This liquid detergent is ideal for the gentle treatment of delicate fabrics such as wool and silk Its special formulation cleans effectively at temperatures as low as 20 C while protecting the colour of your delicate garments Fabric conditioner The Miele fabric conditioner will...

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Page 68: ...Alteration rights reserved 0112 W 3228 M Nr 09 289 620 00 ...

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