Problem
Possible cause
Remedy
Glasses are dull and
discolored; film cannot
be wiped off
The water hardness se-
lector in the wash cabinet
is incorrectly set.
Set it to the correct set-
ting, see “Before using for
the first time”.
There is no remedy for
damaged glasses.
Glasses are not dish-
washer safe.
There is no remedy.
Only purchase dish-
washer safe glasses.
Plastic items are
discolored
Natural dyes e. g. from
carrots, tomatoes or
ketchup may be the
cause. The amount of
detergent used or its
bleaching effect was not
strong enough to deal
with natural dyes.
Use detergent containing
chlorine. Use more deter-
gent, see “Adding deter-
gent”.
Discoloration is perma-
nent.
There are rust stains on
cutlery
The salt reservoir cap
was not screwed on prop-
erly.
Reseat and screw the
cap on firmly.
The affected items are not
corrosion resistant.
There is no remedy.
Only purchase dish-
washer safe cutlery.
Detergent residue is left
in the dispenser at the
end of a program
The dispenser was still
damp when detergent
was added.
Make sure the dispenser
is dry before adding de-
tergent.
The detergent dispenser
lid can not be closed
properly
Detergent residue is
blocking the catch.
Remove the residue.
Problem solving guide
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