Problem
Possible cause
Remedy
The dishes are not clean
The filter combination
in the base of the wash
cabinet is not clean or is
not correctly seated.
Clean and/or reseat the
filter combination cor-
rectly, see “Cleaning and
care”.
The drain pump or
non-return valve may be
blocked.
Clean the drain pump
and the non-return valve,
see “Cleaning and care”.
Coffee, tea or lipstick
stains have not been
completely removed
The wash temperature of
the selected program was
too low.
Select a program with a
higher wash temperature.
The bleaching effect of
the detergent used is too
low.
Use detergent containing
chlorine.
White residue is visible
on cutlery and dishes,
clouding occurs on
glassware; film can be
wiped off
Not enough rinse aid was
used.
Increase the dosage,
see “Before using for the
first time”.
There is no salt in the salt
reservoir.
Add reactivation salt,
see “Before using for the
first time”.
The salt reservoir cap
was not correctly
screwed on.
Replace it making sure it
screws back on correctly.
The water softener is pro-
grammed too low.
Program a higher setting,
see “Before using for the
first time”.
Phosphate free detergent
was used.
Try detergent containing
phosphate.
Smearing appears on
glasses and cutlery,
there is a bluish sheen
on the surface of
glasses; film can be
wiped off
The rinse aid dosage is
set too high.
Reduce the dosage, see
“Before using for the first
time”.
Problem solving guide
48
