Frequently Asked Questions
76
Unsatisfactory results
Problem
Possible cause and solution
The coffee is not hot
enough.
The cup has not been pre-heated.
The smaller the cup and the thicker its walls, the more
important it is to pre-heat it.
Pre-heat the cups, e.g. using the cup heating (ac-
cording to model).
The brewing temperature is set too low.
Set a higher brewing temperature (see "Brewing
temperature").
The brew unit filters are blocked.
Remove and clean the brew unit by hand (see "Re-
moving the brew unit and cleaning it by hand").
Degrease the brew unit (see "Brew unit").
Heating-up is taking
longer. The amount of
water is no longer cor-
rect and the coffee ma-
chine is not performing
properly. Coffee flows
into the cup very slowly.
The coffee machine needs to be descaled.
Descale the coffee machine.
The amount of coffee or
espresso dispensed has
changed.
This is not a fault.
You probably changed the drink size by pressing the
sensor longer. Touching the drink buttons for longer
starts quantity programming for the respective drink
("Portion size"). If you do not save a portion size, the
maximum possible amount is saved for this drink.
The consistency of the
milk froth is unsatisfac-
tory.
The milk temperature is too high. Good milk froth can
be achieved when cold milk (< 50°F/10°C) is used.
Check the temperature of the milk in the milk flask.
The milk pipework is blocked.
Clean the central spout with integrated cappucci-
natore and the milk pipework with the cleaning
brush supplied.
