167-000966EN-A 12/20 2020 ©Midtronics, Inc. All rights reserved.
This product is made by Midtronics, Inc., and is protected by one or more U.S. and foreign patents.
For specific patent information, contact Midtronics, Inc. at +1 630 323-2800.
Midtronics products are warranted to be free of defects in materials and workmanship for a period
of one (1) year from date of purchase. Midtronics will, at our option, repair or replace the unit with
a re-manufactured unit. This limited warranty applies only to Midtronics products, and does not
cover any other equipment, static damage, water damage, overvoltage damage, dropping the
unit, or damage resulting from extraneous causes including owner misuse. Midtronics is not liable
for any incidental or consequential damages for breach of this warranty. The warranty is void if
owner attempts to disassemble the unit or to modify the cable assembly.
To obtain service, contact the Midtronics office in your region (see address block below). Have your
model number and serial numbers at hand. This first step is critical as Midtronics will troubleshoot
the problem(s) over the phone, and many problem(s) are resolved during this step. If the problem
cannot be resolved, the Customer Service Agent will issue a Return Material Authorization (RMA)
number and provide instructions on where to ship your equipment. The RMA number becomes
your tracking number when communicating with Midtronics. The final step is to pack the
equipment to avoid damage in transit and return the equipment freight prepaid (you pay), to the
attention of the RMA number and the address provided by the Customer Service Agent.
Midtronics or it’s designee will repair and return the unit using the same shipping service level as
received. If it is determined that the failure was caused by misuse, alteration, accident or abnormal
condition of operation or handling, purchaser will be billed for the repaired product and it will be
returned freight prepaid with the shipping & handling charges added to the invoice. Midtronics’
products beyond the warranty period are subject to the repair charges in place at that time.
Out-of-warranty repairs carry a 6-month warranty.
www.midtronics.com
Corporate Headquarters
Willowbrook, IL USA
Phone:
1.630.323.2800
Canadian Inquiries
Toll Free: +1 1 866 592 8052
Midtronics b.v.
European Headquarters
Houten, The Netherlands
Serving Europe, Africa, the Middle
East, and The Netherlands
Phone:
+31 306 868 150
Midtronics China
China Operations
Shenzhen, China
Phone:
+86 755 2374 1010
Midtronics India
Navi Mumbai, India
Phone: +91 22 2756 4103/1513
Contact Corporate Headquarters
Phone:
+1.630.323.2800
Asia/Pacífic (excluding China)
