STATUS light
flashes three
times and pauses
(ongoing).
Make sure batteries are installed correctly, and
charge the printer overnight.
If the STATUS light continues to flash after charging,
call MIDTRONICS CUSTOMER SERVICE.
Printout is
gibberish.
Check to see what configuration your printer is in.
Run a self-test on the printer by pressing the MODE
button for three seconds. Once you release the
button, the printer will print out a self-test. Near the
top of the print-out, under the heading INFRARED
PORT, either ‘IRDA PHYSICAL LAYER’ or ‘33Khz
ENCODED’ will be printed below the heading.
If the printer is not set correctly, please configure
your printer to receive the appropriate protocol. To
configure your printer, please refer to the user manual.
Line up the IR port of the tester with the IR receiver
port on the printer. Make sure the printer is ON, and
try printing again.
If problems persist, call MIDTRONICS CUSTOMER
SERVICE.
Printout has missing
information, or other
characters.
Something may be interfering with the IR data
transmission. Make sure that the printer and
tester are not in direct sunlight or directly below a
fluorescent light and try printing again.
OR
Charge the printer overnight. Weak battery charge
may cause inconsistent printouts.
For Midtronics Customer Service (Monday through Friday), call:
1.800.776.1995
–
7 a.m. to 5 p.m. (Central Time)
1.877.643.8766
–
8 a.m. to 5 p.m. (Eastern Time)
