TROUBLE SHOOTING
In case of mis-function, please refer to the following table
.
19
Problem
Troubleshooting
Cause
Solution
App displays
disconnection
Disconnection
between the
mobile phone
and the
equipment
Slow App
operation
Network
connection
is not so
smooth
The QR code
of the mobile
phone itself
cannot be
scanned by
App.
The hardware
configurations
of the mobile
phone are very
low, the camera
has no focus
function.
Judge if the mobile
phone is accessed
to network;
Judge if the router
works normally;
The cleaner is required
to be powered;
The WiFi
configurations of
the equipment are
cleared;
The WiFi password
or network is changed.
Network busy;
Poor WiFi signal
reception of the
mobile phone;
The network
bandwidth is
not so adequate.
Change mobile
phones for
confirmation;
The mobile phone shall
be accessed to network
once again;
Re-start the router;
Power on the cleaner once
again;
Add new appliances into
App;
After system start-up, long
press “ ” 3 seconds and
release it after a tick sound
is heard;clear all WiFi
configurations of the
cleaner and add household
electrical appliances once
again for operation.
Re-start the router and
reduce the number of
access users;
Check the settings of the
mobile phone itself;
Broaden network bandwidth.
Change mobile phones
and scan;
Add equipment by product
category.
