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©2013 Microsoft Corporation 

19 

 

Figure 12. 

Service tab showing that the PPI Touch Service is running 

Symptom  

The device screen shows image, but a portion of the device screen is unresponsive to touch. 

Suggested actions 

1.

 

If a portion of the device screen is unresponsive, go to the Start screen to search for the 

Touch Control

 

Panel

2.

 

The 

Sensors

 tab will show whether the system has detected that the device is touch-ready as opposed 

to merely detecting the device is present.  

Summary of Contents for Perceptive Pixel

Page 1: ...2013 Microsoft Corporation 1 Perceptive Pixel by Microsoft 55 Touch Device user guide Perceptive Pixel by Microsoft...

Page 2: ...environment This equipment generates uses and can radiate radio frequency energy and if it is not installed and used in accordance with the instruction manual may cause harmful interference to radio...

Page 3: ...ns not expressly approved by Microsoft may void authority to operate the equipment under these FCC regulations This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numerique de...

Page 4: ...t Corporation 4 Contents Introduction System requirements List of materials Installation Using the PPI Touch Device Troubleshooting Specifications Safety and handling information Maintenance 5 6 7 8 1...

Page 5: ...p to 400 nits a contrast ratio of up to 1000 1 and a display area of 47 6 x 26 8 inches An advanced sensor distinguishes true touch from proximal motions of palms and arms eliminating mistriggering an...

Page 6: ...esolution supporting 1920x1080 55 82 or 2560x1440 27 120Hz refresh rate recommended for best performance 55 only Digital video output to connect to DVI input 55 82 or DisplayPort input 27 Dedicated Di...

Page 7: ...figure 2 604 0045 Power cable IEC 10 ft see figure 2 A localized power kit is available for regions outside North America Contact PPI technical support for details Figure 2 Device cables clockwise fro...

Page 8: ...ddition to the PPI 55 Touch Device you will need the following parts to perform this procedure 201 0186 Wall bracket see figure 3 Screws and washers may be needed depending on wall construction not sh...

Page 9: ...cessary depending on prior accommodations for the wall bracket Pencil Level Drill Screwdriver Socket set Required The following tool is needed for tightening the brackets on the wall mount 4mm hex All...

Page 10: ...mounting hardware will weigh up to 90 lbs Due to the number of different wall construction methods the PPI 55 Touch Device does not have specific mounting procedures to attach the wall bracket Theref...

Page 11: ...n The device s weight will naturally facilitate this Take care not to pinch fingers Figure 5 Hooking the top of the device brackets to the wall bracket side view Figure 6 Device rotated down so it han...

Page 12: ...nue to hold the device From below use the 4mm Allen wrench to drive the vertical locking brackets upward to fully engage the wall bracket Note there is about 1 of travel for the vertical locking brack...

Page 13: ...h the beveled side of the cable connector facing the back of the device 3 Insert the Ethernet cable into the Ethernet port to the left of the Type B USB connector if you wish to control the device ove...

Page 14: ...nd of the DVI cable into the dual link DVI connection and tighten the thumbscrews 2 Connect the free end of the USB cable from the device into any of the USB ports on the computer Powering on the syst...

Page 15: ...cted source B which has an amber light Right The device has power and is getting a signal from selected source as both the power and source A LEDs are green Installing drivers and software The latest...

Page 16: ...one finger up to scroll down or drag one finger down to scroll up To position a window left mouse drag Touch one finger on the title bar and drag the window To resize a window Touch one finger on the...

Page 17: ...uggested actions 1 Check device power and connections Also note that the device power button source button and brightness arrow buttons will remember their previous states after the device powers off...

Page 18: ...ouch Device detected 3 If the Sensors tab lists your PPI Touch Device select the PPI by Microsoft 55 Touch Device entry and click the Properties button If not listed contact technical support 4 In the...

Page 19: ...but a portion of the device screen is unresponsive to touch Suggested actions 1 If a portion of the device screen is unresponsive go to the Start screen to search for the Touch Control Panel 2 The Se...

Page 20: ...k Calibrate and follow the directions on screen Calibration should be done separately for both pen and touch using a PPI by Microsoft Active Stylus and a finger For best results touch the center of ea...

Page 21: ...ion about the touches on the screen If you notice anything unusual such as a grid square that doesn t illuminate when touched contact technical support 8 Your support representative may ask you to des...

Page 22: ...pen web browser on the computer 3 Using the last four digits from your device s serial number type in the following web address http pixel XXXX where the XXXX represents the last four digits Note that...

Page 23: ...f Click on the menu items on the left to view and edit more settings Figure 16 Network Configuration page Use this page to view network settings DHCP Dynamic Host Configuration Protocol is enabled by...

Page 24: ...emperature page Use this page to view and change the color temperature Color temperature changes the white color balance and may be useful when the device needs to be matched to a video camera The def...

Page 25: ...e page If you manually type in another number 1 4 in the User Color Temp field you will not see the previous gain values for that color temperature but clicking Save will preserve any changes made on...

Page 26: ...1 typical Touch input Fingers active stylus Touch points Unlimited Touch precision Sub pixel Touch response time 1 ms typical Surface treatment Chemically strengthened anti smudge glare cleanable wit...

Page 27: ...ance Cleaning the PPI Touch Device Clean the surface and refresh the smooth feel of the device screen with the PPI device cleaner shipped and a microfiber cloth Spray a small amount of the cleaner on...

Page 28: ...2013 Microsoft Corporation 28...

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