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Appendix C
Troubleshooting
Overview
This chapter covers some common problems that may be encountered while using the Router
and some possible solutions to them. If you follow the suggested steps and the Router still does
not function properly, contact your dealer for further advice.
General Problems
Problem 1:
Can't connect to the Router to configure it.
Solution 1:
Check the following:
y
The Router is properly installed, LAN connections are OK, and it is
powered ON.
y
Ensure that your PC and the Router are on the same network segment.
(If you don't have a router, this must be the cause.)
y
If your PC is set to "Obtain an IP Address automatically" (DHCP client),
restart it.
y
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.1.2 to 192.168.1.254 and thus
compatible with the Router’s default IP Address of 192.168.1.1.
Also, the Network Mask should be set to 255.255.255.0 to match the
Router.
In Windows, you can check these settings by using
Control
Panel-Network
to check the
Properties
for the TCP/IP protocol.
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting
steps.
y
Check if other PCs work. If they do, ensure that your PCs IP settings are
correct. If using a Fixed (Static) IP Address, check the Network Mask,
Default gateway and DNS as well as the IP Address.
y
If the PCs are configured correctly, but still does not working, check the
Router. Ensure that it is connected and powered ON. Connect to it and
check its settings. (If you can't connect to it, check the LAN and power
connections.)
y
If the Router is configured correctly, check your Internet connection
