
Microframe Corporation
12
604 South 12
th
Street
Broken Arrow, OK 74012
800-635-3811
www.microframecorp.com
Series 900
SYMPTOM
POSSIBLE CAUSE
CURE
Keypad is dark and unresponsive
Keypad is not receiving power.
Chec k that the keypad is plugged in.
Is the AC outlet working?
Is the k eypad fuse blown?
Is the k eypad power switch on?
Keypad displays SHORT
There is a short across the output of
the keypad
Does disconnecting the signal cable
solve the issue? If so, the problem is in
the cable.
Keypad displays StuckHi
Keypad is unable to send data on the
line.
Does disconnecting the signal cable
solve the issue? If not, the keypad is
damaged and needs service.
Keypad displays NoInts
The wrong power adapter is in use.
Does the power adapter hav an output
of 24VAC, 1.2A?
The keypad is in slave mode without
a master.
Set the Keypad programming to "Auto"
or connect to a master.
The kepad is damaged.
If damaged, return k eypad for service.
Keypad displays EEfail
Keypad cannot remember settings
Keypad is damaged. Return for service.
Keypad displays CommErr
Communic ation error
Verify programming to make sure only
one keypad is a master.
Chec k wiring between keypads.
Chec k for strong interference next to
signal cable.
Keypad work s but does not light up or
has erratic numbers
Poor signal connection to display
Does the keypad work when connected
to the display with a shorter (3 feet long)
piece of cable?
If so, the problem is in the wiring.
There are five error conditions that will cause an Error Code to appear on the Model 910 Keypad display. It will be
of great assistance in troubleshooting the system if you will note the displayed code when calling for assistance.
For Microframe technical support, please call 1-800-635-3811.
ERROR MESSAGE
CAUSE
Short
The cable is shorted between the keypad and the display.
StuckHi
The keypad output is damaged or there is another device on the
line holding it high.
NoInts
Master or Slave keypad is not getting the interrupts it needs to
work.
EEfail
Keypad is unable to remember settings.
CommErr
Communication error
Explanation of Error Codes and Troubleshooting Guide