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Troubleshooting
Troubleshooting, Cont.
Message
What it means
Hardware is
defective.
Reboot the meter by removing
and then replacing the batteries
while no test strip is inserted.
Contact MHC Customer Support
at (877) 358-4342 if the problem
persists.
Test strip may be
contaminated
or used.
Please insert a new glucose test
strip and perform your test again.
Insufficient amount
of sample blood
is placed on the
test strip.
Please insert a new glucose test
strip and apply the blood sample
until confirming the window is
completely filled.
Inadequate sample
of blood or control
solution on test strip.
Please insert a new glucose test
strip and perform your test again.
Blood sample is
placed on the
test strip before
the symbol for
blood blinks.
Wait for the meter to display the
blinking icon before applying
your blood sample.
Action required
Message
What it means
Action required
Color bar of the
strip is dirty,
not good or there
is too much light.
Action required.
Please insert a new glucose test
strip and perform your test again.
Contact MHC Customer Support
at (877) 358-4342 if the problem
persists.
The ambient
temperature is
less than 50˚F (10˚C).
Place the meter at a temperature
between 50-104˚F (10-40˚C)
for 10 minutes or more
and test again.
The ambient
temperature is
over 104˚F (40˚C).
Place the meter at a temperature
between 50-104˚F (10-40˚C)
for 10 minutes or more
and test again.
The test result is
lower than 20mg/dl.
If “Lo” appears on the LCD screen
for the Glucose result, the
measured concentration is below
20mg/dl. The test should be
repeated to ensure that the test
procedure was done correctly.
If you are certain the meter is
functioning correctly and that
no errors were made during the
test procedure and the blood
glucose is still consistently
measured as “Lo”, the result may
indicate severe hypoglycemia
(low blood glucose). You should
inform your health care
professional immediately.
The following chart may help you identify certain problems, but may not
solve all problems that can occur. Contact your authorized representative
or MHC Medical Products customer support if the problem persists.
