8
Troubleshooting Guide
Problem#1: No stimulation when a transmitter button is pressed.
The receiver has not been activated. The receiver must be turned on otherwise it won’t work at all.
The receiver has not been matched to your transmitter. Follow the instruction to match them.
Problem#2: The Beeper of Receiver doesn’t make any sound when the Receiver is turned on.
Press dog selection button to choose correct Dog ID before press transmitter buzz control button.
The Beeper component is loose, send to service centre for repair.
Problem#3: The stimulation seems too high, not high enough or no feeling at all
The collar strap is not tight enough. Make sure the contacts points are connecting with your dog’s skin.
The intensity level is not correct. Change the shock level.
The batteries are dead. Recharge as needed.
Problem#4: The receiver light changes colour to indicate low battery very quickly
The unit has been left turned on between training sessions. Make sure the receiver is turned off after use.
You are training in very cold weather.
Problem#5: The Remote Trainer doesn’t have range or the range is significantly reduced.
Either you or the dog is shielded by a metal structure. Operate it far away from these structures.
The receiver is on backwards. For best range position the receiver so that the light faces toward your dog’s nose.
Radio Interference. Wait a short while then try again or move to another area.
Problem#6: The receiver seems to not receive any signal or cannot work at all
Check the receiver on/off button and make sure the receiver is turned on.
Check the transmitter and if the battery is low charge the transmitter first.
Cancel the receiver match, then re-match it with transmitter. If the receiver does work
either, please send them back to MGG Products for repair or replacement .
website:
www.mggproducts.co.nz
Email:
Free phone: 0800 449 669
