6.4 Warranty
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Metrohm 838 Advanced Sample Processor
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Annex
6.4 Warranty
The warranty on our products is limited to defects that are traceable to
material, construction or manufacturing error which occur within 12
months from the day of delivery. In this case the defects will be rectified
in our workshops free of charge. Transport costs are to be paid by the
customer.
For day and night operation the warranty is limited to 6 months.
Glass breakage in the case of electrodes or other parts is not covered
by the warranty. Checks which are not a result of material or manufac-
turing faults are also charged during the warranty period. For parts from
outside manufacturers, insofar as these constitute an appreciable part
of our instrument, the warranty stipulations of the manufacturer in ques-
tion apply.
With the regard to the guarantee of accuracy the technical specifica-
tions in the instruction manual are authoritative.
Concerning defects in materials, construction or design as well as the
absence of guaranteed features the purchaser has no rights or claims
except those mentioned above.
If damage of the packaging is evident on receipt of a consignment or if
the goods show signs of transport damage after unpacking, the carrier
must be informed immediately and a written damage report demanded.
Lack of an official damage report releases Metrohm Ltd. from any liabil-
ity to pay compensation.
If any instruments and parts have to be returned then the original pack-
aging should be used if at all possible. This applies above all to instru-
ments, electrodes, burette cylinders and PTFE pistons. Before
embedment in wood shavings or similar material the parts must be
packed in a dustproof package (for instruments the use of a plastic bag
is essential). If open assemblies are included that are sensitive to elec-
tromagnetic voltages (e.g. data interfaces, etc.) then these must be re-
turned in the associated original protective packaging (e.g. conductive
protective bag). (Exception: assemblies with a built-in voltage source
belong in non-conductive protective packaging).
For damage which arises as a result of non-compliance with these in-
structions no warranty responsibility whatsoever will be accepted by
Metrohm.
