Metek Apollo XF Octane, User Manual

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Troubleshooting
Octane Basic User Guide
Page 25 of 25
6
TROUBLESHOOTING
6.1 REMOTE DIAGNOSTICS
When possible, it may be useful to use a remote access program such as Teamviewer
to diagnose the system before an on-site visit. Remote access will allow an EDAX
engineer to examine log files, diagnose system operation and allow service-level
updates and adjustments to the detector. Using clues from remote diagnostics will
allow parts to be ordered in advance for an on-site visit if an on-site visit is required.
6.2 DETECTOR PROBLEMS
The detector is connected, and communicates with the software with a network connection. It is
possible a spontaneous computer glitch can cause a loss of communication with the detector. A typical
TEAM login may show a
RED indicator for the EDS hardware, as shown below, or display a message
about DPP service failing to start:
Figure 10 - TEAM Login - RED Hardware Status
In this case, power off the detector using the switch on the small black power “brick” for the detector
then reboot the PC. Then power the detector back on when Windows has started.
If the detector shown in the Advanced
Properties is not an Apollo XF, Apollo
XLT or Octane detector, it could also be
an indication of loss of communication
with the detector, as shown in the
example below.
Figure 11 - Wrong detector displayed in TEAM

Power off the detector using the switch on the small black power “brick” for the detector.

Reboot the PC.

At the Windows login screen, turn the detector power back on.

Login to Windows.

Check the LED status for the Ethernet connection as per page 14.

Wait 1-2 minutes

Launch TEAM or Genesis software
Should be Green
Incorrect Detector?
Common fix
Power PC Off
Power Detector OFF
Check cable connections
Power PC Back ON
Power the Detector ON