© 2007 Merging Technologies
Quintessence User Manual
27
9 – Troubleshooting
How can I determine which Mykerinos board is connected to the MTCHIO panel?
By default, the Mykerinos board connected to the MTCHIO panel is the one nearest of the PC power
supply / PC Graphics card.
In a multiboard system, this board must be set as the Master for the system (check the TC checkbox in the
VS3 control Panel), in order to be able to use the connected Video or the Word clock sync capabilities.
Nothing happens when I plug a USB device into a USB connector (located either on the back or on
the front of the PC) ?
In some cases, it has been observed that a USB device (for example a mass storage device) is not always
recognized by Windows. In fact, this occurs more often with USB 2.0 high speed devices. In such
circumstances, please remove the USB key and try plugging it in again. Please note that a slow or hesitant
insertion movement could be causing this unpleasant behaviour.
My Merging Logo is not shining in a light shade of blue in power off state, what is wrong ?
Check that the power cable is properly inserted into the power connector of the motherboard. Check also
the polarity of this connection (the red line has to be on the positive pin of the motherboard power
connector).
The rear chassis fans are not working when the PC is in power on state, what is wrong ?
Check that the polarity of the red and blue wires is respected on the connector blocks JP4 and JP5 on the
MTCHIO module. Please see the picture below:
+12V : Red
GND : Blue
Summary of Contents for Quintessence
Page 1: ......
