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WARRANTY INFORMATION
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WARRANTY COVERAGE AND EXCLUSIONS
The purpose of this section is to help eliminate some of the more common
misunderstandings regarding warranty coverage. The following information
explains some of the types of services that are not covered by warranty. The
provisions set forth following have been incorporated by reference into the
Three-Year Limited Warranty Against Corrosion Failure, the International Limited
Outboard Warranty, and the United States and Canada Limited Outboard
Warranty.
Keep in mind that warranty covers repairs that are needed within the warranty
period because of defects in material and workmanship. Installation errors,
accidents, normal wear, and a variety of other causes that affect the product are
not covered.
Warranty is limited to defects in material or workmanship, but only when the
consumer sale is made in the country to which distribution is authorized by us.
Should you have any questions concerning warranty coverage, contact your
authorized dealer. They will be pleased to answer any questions that you may
have.
General exclusions from warranty:
1. Minor adjustments and tune-ups, including checking, cleaning or adjusting
spark plugs, ignition components, carburetor settings, filters, belts, controls,
and checking lubrication made in connection with normal services.
2. Factory Installed Jet Drive units - Specific parts excluded from the warranty
are: The jet drive impeller and jet drive liner damaged by impact or wear, and
water damaged drive shaft bearings as a result of improper maintenance.
3. Damage caused by neglect, lack of maintenance, accident, abnormal
operation or improper installation or service.
4. Haul-out, launch, towing charges, removal and/or replacement of boat
partitions or material because of boat design for necessary access to the
product, all related transportation charges and/or travel time, etc. Reasonable
access must be provided to the product for warranty service. Customer must
deliver product to an authorized dealer.
5. Additional service work requested by customer other than that necessary to
satisfy the warranty obligation.
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WARRANTY COVERAGE
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WARRANTY COVERAGE AND EXCLUSIONS
6. Labor performed by other than an authorized dealer may be covered only
under following circumstances: When performed on emergency basis
(providing there are no authorized dealers in the area who can perform the
work required or have no facilities to haul out, etc., and prior factory approval
has been given to have the work performed at this facility).
7. All incidental and/or consequential damages (storage charges, telephone or
rental charges of any type, inconvenience or loss of time or income) are the
owner’s responsibility.
8. Use of other than Mercury Precision or Quicksilver replacement parts when
making warranty repairs.
9. Oils, lubricants or fluids changed as a matter of normal maintenance is
customer’s responsibility unless loss or contamination of same is caused by
product failure that would be eligible for warranty consideration.
10. Participating in or preparing for racing or other competitive activity or operating
with a racing type lower unit.
11. Engine noise does not necessarily indicate a serious engine problem. If
diagnosis indicates a serious internal engine condition which could result in a
failure, condition responsible for noise should be corrected under the warranty.
12. Lower unit and/or propeller damage caused by striking a submerged object is
considered a marine hazard.
13. Water entering engine through the fuel intake, air intake or exhaust system. or
submersion.
14. Failure of any parts caused by lack of cooling water, which results from starting
motor out of water, foreign material blocking inlet holes, motor being mounted
too high or trimmed too far out.
15. Use of fuels and lubricants which are not suitable for use with or on the product.
Refer to the Maintenance Section.
16. Our limited warranty does not apply to any damage to our products caused by
the installation or use of parts and accessories which are not manufactured or
sold by us. Failures which are not related to the use of those parts or
accessories are covered under warranty if they otherwise meet the terms of
the limited warranty for that product.
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