Mercedes-Benz Sprinter 2011 Service And Warranty Information Download Page 26 | Manualshive

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Service and Warranty

24

Steps to Take (cont’d)

Helpful Addresses and Telephone Num-
bers

Here is the address and telephone number
of the Customer Assistance Center that
can help you wherever you happen to be.

Contact:

Customer Assistance Center
Three Mercedes Drive
Montvale, NJ 07645-0350
1-877-762-8267

How to Deal with Warranty Problems

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Summary of Contents for Sprinter 2011

Page 1: ...Sprinter Service and Warranty Information 2011...

Page 2: ...ter Panels Federal Emission Warranty Diesel California Emission Warranty Diesel California Connecticut Maine Maryland Massachusetts New Jersey New Mexico Oregon Pennsylvania Rhode Island Vermont and W...

Page 3: ...s Name Street Address Street Address City and State Zip Code City and State Zip Code Date of Second Purchase Mileage at Purchase Date of Third Purchase Mileage at Purchase Warranty Coverage applies t...

Page 4: ...et contains the warrantor s limited warranties It should be kept in your vehicle and presented to your authorized Sprinter Dealer if any warranty service is needed The limited warranty text begins on...

Page 5: ...ranties Exchanged Parts May Be Used in Warranty Repairs 12 Pre Delivery Service 12 Production Changes 12 Emission Warranties Required by Law Federal Emission Warranty Diesel Heavy Duty 13 California E...

Page 6: ...the ex tent allowed by law And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing even if the vehicle is equipped for racing Some states do not...

Page 7: ...items added or changed after your Sprinter vehicle left the manufacturing plant such as accessories or protection products or items changed because of customization or van conversion except Genuine M...

Page 8: ...nada see Page 19 and it s operated and maintained in the manner described in your Operator s Manual and Maintenance Booklet H If Your Vehicle Leaves the United States We Include U S Possessions and Te...

Page 9: ...vice for example as a dealer demo or as a company vehicle of the vehicle distributor D Towing Costs Are Covered The Diesel Engine Limited Warranty covers the cost of towing your vehicle to the near es...

Page 10: ...that someone can see when walking around the vehicle the limits are 5 years or 100 000 miles on the odometer which ever occurs first Restraint System Limited Warranty Vehicles sold and registered in t...

Page 11: ...ng accessories except for Genu ine Mercedes Benz accessories installed by an authorized Sprinter Dealer applying rustproofing or other protection products changing the vehicle s configuration or dimen...

Page 12: ...s result from a covered re pair cleaning and polishing remote control batteries floor mats mud flaps and replacing worn wiper blades worn brake pads and linings or clutch linings Racing Not Covered Yo...

Page 13: ...Scrap Ve hicles Not Covered A vehicle has no warranty coverage of any kind if the vehicle is declared to be a total loss by an insurance company the vehicle is rebuilt after being declared to be a tot...

Page 14: ...ts the EPA requires the capture purification and reuse of automotive air conditioning refrigerant gases As a result a repair to the sealed portion of your airconditioning system may involve the instal...

Page 15: ...Exhaust Diesel Exhaust Fluid DEF System DEF Delivery Pump with Pressure Sensor DEF Injection Valve Lines DEF Tank with Temperature Sensor and Fluid Level Gauge Diesel Oxidation Catalyst with Diesel P...

Page 16: ...s The vehicle warrantor must warrant the emission control system on your vehicle for the periods of time listed below provided there has been no abuse neglect or improper maintenance on your vehicle Y...

Page 17: ...abuse neglect im proper maintenance or unapproved modifi cations If you have any questions regarding your warranty rights and responsibilities you should contact the Customer Assistance Center Three...

Page 18: ...or and Fluid Level Gauge Diesel Oxidation Catalyst with Diesel Particulate Filter Exhaust Manifold Exhaust Pipe Front Selective Catalytic Reduction Catalyst VIII Engine Emissions Control Systems Senso...

Page 19: ...yst with Diesel Particulate Filter EGR Cooler EGR Valve Electric Intake Air Throttle Engine Control Module Exhaust Manifold Exhaust Pipe Front Fuel Injector Fuel Pump Electric Fuel Rail Fuel Tank with...

Page 20: ...failures or damage resulting from what the vehicle warrantor determines to be abuse or neglect including but not limited to operation without adequate coolants or lubricants overfueling overspeeding l...

Page 21: ...he same limited warranty serv ice you receive in the United States If the authorized dealership charges you for repairs which you feel should be cov ered under your limited warranty please get a detai...

Page 22: ...With your consent we will contact local police or safety authori ties B If Unable to Contact 24 Hour Towing Assistance If you are unable to contact 24 Hour Tow ing Assistance and you obtain towing ser...

Page 23: ...03J Washington D C 20460 Getting Service Under the California Emission Warranty A What to Do If You Fail a Smog Check If a vehicle fails a state Smog Check test during the coverage period the vehicle...

Page 24: ...eep the replaced parts as well as the original invoice marked paid You should review with the Customer As sistance Center any questions you have about the emission warranty Reimbursement for parts wil...

Page 25: ...if the vehicle warrantor can not help you the vehicle warrantor will acknowledge your contact and explain it s position C If Your Problem Still Is Not Resolved If you can not resolve your warranty pr...

Page 26: ...Telephone Num bers Here is the address and telephone number of the Customer Assistance Center that can help you wherever you happen to be Contact Customer Assistance Center Three Mercedes Drive Montva...

Page 27: ...these warranties do not apply They com plement but do not replace the warranty coverages outlined in this booklet Several plans may be available covering various time and mileage periods Service con...

Page 28: ...e confir mation pages or by keeping receipts or other documentation of work you ve had done on your vehicle in your Maintenance Booklet Where to Go For Maintenance The vehicle warrantor recommends tha...

Page 29: ...Service and Warranty 27 Notes...

Page 30: ...Service and Warranty 28 Notes...

Page 31: ...t Models Reprinting translation and copying even of excerpts are not permitted without our prior authorization in writing Press time August 2010 Printed in U S A For further information please visit w...

Page 32: ...Order No 4515 5111 13 Edition A 2011 2010 Mercedes Benz USA LLC A Daimler Company...

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