Mercedes-Benz EQA 2021, Owner'S Manual, Page: 280 / 457

1
me button for service or information calls
2 SOS button cover
3
SOS button (emergency call system)
Making a Mer Making a Mercedes me call cedes me call
#
Press me button 1 .
Making an emerg Making an emergency call ency call
#
To open the cover of SOS button 2 , press it
brie y.
#
Press and hold SOS button 3 for at least one
second.
If a Mercedes me call is active, an emergency call
can still be triggered. This has priority over all
other active calls.
Inf
Infor ormation about t mation about the Mer he Mercedes me call cedes me call
A call to the Mercedes-Benz Customer Centre has
been initiated via the me button in the overhead
control panel or the multimedia system
(
/
page 276).
Using the voice dialogue system you access the
desired service:
R
Accident and Breakdown Management
R
Mercedes-Benz Customer Centre for general
information about the vehicle
You can nd information on the following topics:
R
Activation of Mercedes me connect
R
Operating the vehicle
R
Nearest Mercedes-Benz service centre
R
Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (
/
page 279).
Calling t Calling the Mer he Mercedes-Benz Cust cedes-Benz Customer Centre omer Centre
using t using the multimedia syst he multimedia system em
RReq equir uirements: ements:
R
Access to a mobile phone network is available.
R
The contract partner's mobile network cover-
age is available in the respective region.
R
The vehicle must be switched on so that vehi-
cle data can be transferred automatically.
Multimedia system:
4
©
5
Phone
5
g
#
Call Mercedes me connect .
A er con rmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
MBUX multimedia system 277 277