Mercedes-Benz E-Class Estate 2021, Owner'S Manual

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If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
R
Current mileage and maintenance data
If a call is made a er automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
R
Current mileage and maintenance data
R
Current vehicle location
If Accident and Breakdown Management is called
via the voice control system and no service has
been activated, but the data protection query has
been con rmed, the following data can also be
called up from the vehicle by the Mercedes-Benz
Customer Centre:
R
Current vehicle location
If the data protection prompt has been rejected,
the following data is transmitted to enable targe-
ted advice and an e cient service:
R
Reason for the initiation of the call
R
Rejection of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication plat-
form installed in the vehicle
Dat Data tr a transf ansfer if Mer er if Mercedes me connect ser cedes me connect services vices
ar are activ e activat ated ed
Only if the respective service is activated will
additional incident-speci c data be transmitted in
the second stage to enable an optimal service.
An overview of the data transmitted can be found
in the respective terms of use for Mercedes me
connect services. These can be obtained in the
Mercedes me portal: https://
me.secure.mercedes-benz.com
Dat
Data pr a processing ocessing
The data transmitted within the scope of the call
is deleted from the processing system a er the
call is nished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-speci c data is processed and stored
in the Mercedes-Benz Customer Centre and, if
required to process the incident, forwarded to the
service partner authorised by the Mercedes-Benz
Customer Centre. Please take note of the data
protection information on the Mercedes me Inter-
net page https://www.mercedes.me or in the
recorded message immediately a er calling the
Mercedes-Benz Customer Centre.
%
The recorded message is not available in
every country.
Mer Mercedes me connect cedes me connect
Inf Infor ormation on Mer mation on Mercedes me connect cedes me connect
%
Mercedes me connect or individual Mercedes
me connect services are not available in every
country. Find out at a Mercedes-Benz service
centre if these functions are available in your
country.
Mercedes me connect consists of multiple serv-
ices.
You can use the following services via the multi-
media system and the overhead control panel, for
example:
R
Accident and Breakdown Management (me
button or situation-dependent display in the
multimedia system)
MBUX multimedia system 317 317