Mercedes-Benz C-Class Coupe 2023, Operator'S Manual

Page: 293 / 502

If a call is made a er automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
R
Current mileage and maintenance data
R
Current vehicle location
If Accident and Breakdown Management is called
via the voice control system and no service has
been activated, the following data can also be
called up from the vehicle by the Mercedes-Benz
Customer Center:
R
Current vehicle location
Dat Data tr a transf ansfer if Mer er if Mercedes me connect ser cedes me connect services vices
ar are activ e activat ated ed
Only if the respective service is activated will
additional incident-speci c data be transmitted in
the second stage to enable an optimal service.
An overview of the data transmitted can be found
in the respective terms of use for Mercedes me
connect services. These can be obtained in the
Mercedes me Portal: https://
me.secure.mercedes-benz.com
Dat Data pr a processing ocessing
The data transmitted within the scope of the call
is deleted from the processing system a er the
call is nished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-speci c data is processed and stored
in the Mercedes-Benz Customer Center and, if
required to process the incident, forwarded to the
service partner authorized by the Mercedes-Benz
Customer Center. Please take note of the data
protection information on the Mercedes me Inter-
net page https://www.mercedes.me or in the
recorded message immediately a er calling the
Mercedes-Benz Customer Center.
%
The recorded message is not available in
every country.
Mer Mercedes me connect cedes me connect
Inf Infor ormation on Mer mation on Mercedes me connect cedes me connect
Mercedes me connect provides the following
services:
R
Accident and breakdown management (me
button)
R
Mercedes-Benz emergency call system (auto-
matic emergency call and SOS button)
The Mercedes-Benz Customer Center and the
Mercedes-Benz emergency call center are availa-
ble for you around the clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
(
/
page 288).
You can also call the Mercedes-Benz Customer
Center using the multimedia system
(
/
page 289).
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, rst call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use the
Multimedia system 291 291