47
TROUBLESHOOTING GUIDE (CONTINUED)
FOR ADDITIONAL SET-UP OR OPERATING ASSISTANCE, PLEASE VISIT OUR WEBSITE AT:
WWW.MEMOREXELECTRONICS.COM
OR CONTACT CUSTOMER SERVICE:
For customers calling within US, call 1-800-919-3647.
For customers calling within Mexico, call 001-866-580-8316.
PLEASE KEEP ALL PACKAGING MATERIAL FOR AT LEAST 90 DAYS IN CASE YOU NEED TO
RETURN THIS PRODUCT TO YOUR PLACE OF PURCHASE OR IMATION ELECTRONIC PRODUCTS.
FOR CONSUMER REPLACEABLE PART(S), SEE PART NUMBER(S) ON PAGES 7 AND 8 AND
THEN CONTACT FOX INTERNATIONAL AT 1-800-321-6993.
SYMPTOM
DVD
The unit does not start playback.
Some functions do not operate as
stated.
Selected language is not being
shown or spoken in the subtitles.
Subtitles are not working properly.
Angle cannot be changed.
The Rating Level password has
been forgotten.
POSSIBLE SOLUTION
Enter your password, and/or change
the rating level.
Insert DVD correctly.
Make sure to insert a DVD; “DVD
VIDEO” will appear in the display.
Place the disc on the disc tray correctly
inside the guide.
Clean the disc.
This is normal; try another function.
This is normal; try another disc.
This is normal; try another disc.
Turn the subtitles on.
Try another disc or wait for a scene
which allows a different camera angle.
After receiving the information, reset
the password and write it down.
POSSIBLE CAUSE
Rating level set to block the DVD.
DVD not inserted or inserted upside-down.
A non-playback disc is inserted.
The disc is not placed in the guide.
The disc is dirty.
Some features and functions are not
available on all discs.
If the audio or subtitle language does not
appear on the disc, then the initial setting
will not be seen/heard.
Subtitles appear only when the discs
contain them.
Subtitles not turned on.
Angles may not be recorded on the disc
(see disc jacket/case) or they may only
be recorded on certain scenes.
Call the number listed on the warranty to
get the information to reset the
password.
