9 Troubleshooting
Our Technical Support team will be pleased to help you with any problems that you may be having with your
Meinberg IMS-VSG181H. However, before you contact our Technical Support team, it is advisable to read this
chapter through first to see if your problem might be more quickly resolved with one of the solutions below.
Problem
Possible Causes
Possible Solutions
The module is not detected by the
The module may not have been
Ensure that the module is properly aligned
base IMS unit.
properly inserted into the slot.
with the guide rails inside the IMS unit; the
module must lock securely into the socket at
the back. The metal plate of the module
should be perfectly flush with the metal
plates of the other slots and the screws
should be straight.
Your IMS device’s firmware may
Using the instructions in the chapter
not be up to date.
“Firmware Updates” in your IMS device
manual, check whether the latest version
of LANTIME OS is installed, and install
the latest version if necessary.
The "In" LED is red and there
The reference clock of the IMS
Check your antenna and cables as appro-
is no synchronization signal from
device cannot find a synch-
priate. Refer to the main IMS manual for
the outputs.
ronization signal required to
further information.
operate the IMS-VSG181H.
It takes a long time for
The IMS-VSG181H has a dedi-
Let your IMS unit run for a while with the
the "Black Out" output to be
cated oscillator that must be
IMS-VSG181H installed and the reference
enabled after power-up.
synchronized with the reference
clock synchronized so that this process can
clock of your IMS unit. When this
be properly completed.
module has only just been in-
stalled, this process can take
up to two hours.
24
Date: March 2, 2022
IMS-VSG181H
