29
Repair and Warranty
If the protection of an instrument has been impaired it should
not be used, but sent for repair by suitably trained and
qualified personnel. The protection is likely to be impaired if,
for example, the instrument shows visible damage, fails to
perform the intended measurements, has been subjected to
prolonged storage under unfavourable conditions, or has been
exposed to severe transport stresses.
New instruments are covered by a two year warranty from
the date of purchase by the user, the second year being
conditional on registration of the product on
www.megger.com
.
Any unauthorised prior repair or
adjustment will automatically invalidate the warranty.
These products contain no repairable parts, with the exception
of the user replaceable battery, and if defective should be
returned to your supplier in original packaging or packed so
that it is protected from damage during transit.
Damage in
transit is not covered by this warranty and replacement/repair
is chargeable.
Calibration, Service and Spare Parts
For service requirements for Megger Instruments contact:
Megger Instruments Limited
Archcliffe Road
Dover
Kent CT17 9EN
England.
Tel: +44 (0) 1304 502 243
Fax: +44 (0) 1304 207 342
Megger
Valley Forge Corporate
Centre
2621 Van Buren Avenue
Norristown PA 19403
U.S.A.
Tel: +1 610 676 8579
Fax: +1 610 676 8625
Megger operate fully traceable calibration and repair facilities,
ensuring your instrument continues to provide the high
standard of performance and workmanship you expect. These
facilities are complemented by a worldwide network of
approved repair and calibration companies to offer excellent
in-service care for your Megger products.
Returning product to Megger UK & USA
service centres
1. When an instrument requires recalibration, or in the event
of a repair being necessary, a Returns Authorisation (RA)
number must first be obtained from one of the addresses
shown above. You will be asked to provide the following
information to enable the Megger Service Department to
prepare in advance for receipt of your instrument, and to
provide the best possible service to you.
•
Model, e.g. MIT1025.
•
Serial number, to be found on the underside of the
case or on the calibration certificate.
•
Reason for return, e.g. calibration required, or
repair.
•
Details of the fault if the instrument is to be
repaired.
2. Make a note of the RA number. A returns label can be
emailed or faxed to you if you wish.
3. Pack the instrument in the original packing box to prevent
damage in transit.
4. Ensure the returns label is attached, or that the RA number
is clearly marked on the outside of the package and on any
correspondence, before sending the instrument, freight
paid, to Megger. Copies of the original purchase invoice
and packing note should be sent simultaneously by airmail
to expedite clearance through customs. In the case of
instruments requiring repair outside the warranty period, an
immediate quotation can be provided when obtaining the
RA number.
5. You may track the progress of your return on line at
www.megger.com
