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Troubleshooting
There are a number of common issues that can affect the signal reception quality or the operation of the Sat-
master Portable. The following sections address these issues and potentialsolutions.
Blown fuse, Low power, or wiring
If the antenna unit is installed but entirely non-responsive, there are three key factors to check as part of the
troubleshooting Process:
1. Blown fuse
With the system powered on, move the antenna reflector slowly by hand. If the reflector does not move freely,
a fuse is not the Problem. If the reflector does move freely, one of the two fuses mounted on the CPU Board
may have blown or been broken. The Satmaster Portable Technical Manual Provides detailed instructions for
authorized service personnel who may be required to replace a fuse. Contact your local Megasat dealer or
service center for assistance.
2. Low power
If the power cable to the antenna unit is more than 50ft (15 m), the power levels can decrease over the course
of the cable, resulting in a voltage or current level at the antenna unit that is too low to power the system Pro-
perly. The Satmaster Portable Technical Manual Provides detailed instructions for supplying adequate power to
the antenna unit. Contact your local Megasat dealer or service center for assistance.
3. Cable connection
Also, an incorrect cable connection may be the reason that the system is not functioning properly. Check all
cables and connections. Trained service personnel can assist you. Contact your Megasat dealer.
4. Satellite signal blocked
Satellite signals can be blocked or degraded by buildings, other vessels, or equipment on the vessel itself.
Simply moving the vessel or obstruction will clear the signal.
5. Satellite coverage issue
Satmaster Portable will Provide outstanding reception within the 18” (46 cm) antenna coverage area for your
satellite television service of choice. However, reception can be degraded as you apProach the fringe coverage
areas. Refer to your satellite television service manual to check the viable coverage area for a18” (46 cm) an-
tenna.
6. Radar interference
The energy levels radiated by radar units can overload the antenna’s front-end circuits. Check with your installer
to make certain that the Satmaster Portable antenna unit is in the optimal location with regard to your radar
unit.
7. Satellite Frequency Data changed
If some channels work while one or more other channels do not, or if the antenna is unable to find the satellite,
the selected satellite’s frequency data may have changed. This frequency data can be updated via the mainte-
nance port. Contact your local Megasat dealer or service center for assistance.
