4. Troubleshooting
Malfunctions can sometimes have quite trivial causes, but they may also be the result of defective
components. We have included a brief troubleshooting guide below which may help to solve any
problems. If these tips don’t solve the problem then we’ll be more than pleased to help you out.
Just give us a call!
Error
Measures
There is no picture and no
sound.
• Check if the power cable is inserted properly into the socket.
• Check if signal reception is set to
TV
.
• Check whether the power switch on the bottom of the device
is turned on.
There is no AV picture.
• Check to ensure that the contrast and brightness settings are
correct.
• Check to ensure that all external devices have been connected
properly.
• Check to ensure that you have selected the correct AV source.
• Any input source that you want to select with or
( S O U R C E
) must be marked in the
SOURCES
menu.
There is no sound.
• Ensure that the volume has not been set to the minimum
level.
• Ensure the mute setting is not active. Do this by pressing the
button in the top left of the remote control with the crossed
out loudspeaker symbol.
There is no picture and no
sound. I can hear noise,
though.
• The reception might be poor. Check if the antenna is
connected properly.
The picture is not clear.
• The reception might be poor.
• Check if the antenna is connected properly.
The picture is too bright or
too dark.
• Check the settings for contrast and brightness.
The picture is not sharp.
• The reception might be poor.
• Check if the antenna is connected properly.
• Check the settings for sharpness and noise reduction in the
PICTURE
menu.
There is a double/triple
picture.
• Check if the antenna is aligned properly.
• Waves might be reflected off buildings or mountains.
The picture is pixellated.
• There might be interference from cars, trains, power lines,
neon lights, etc.
• There might be interference between the antenna and power
cables. Position the cables further apart.
There are stripes on the
screen or the colours are
faded.
• Is there interference from another device?
• Transmission antennae on radio stations, ham radios and
portable phones can also cause interference.
• Operate the device as far away as possible from the device
that might be causing the interference.
The
M O D E
multifunction
button on the device is not
working.
• The child lock might be on.
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31325-6_31336-8 ML eCom QSG 30025 265-6_366-7_386-7 Final.indb 15
31325-6_31336-8 ML eCom QSG 30025 265-6_366-7_386-7 Final.indb 15
08.08.2018 12:47:38
08.08.2018 12:47:38
