4.1. Do you need more help?
If the suggestions in the previous section did not solve your problem, please contact us. To make it
easier for us to help you, please have the following information to hand:
• What external devices are connected?
• What messages appear on the screen?
• When operating the device, at which step did the problem occur?
• If you have a PC connected to the device:
− How is your computer configured?
− What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
• Please provide us with your customer number if you have one.
5. Service
information
Please contact our Customer Service team if your device ever stops working the way you want or
expect it to. There are several ways for you to contact us:
• In our Service Community, you can meet other users, as well as our staff, and you can exchange
your experiences and pass on your knowledge there.
You will find our Service Community at http://community.medion.com.
• Alternatively, use our contact form at www.medion.com/contact.
• You can also contact our Service team via our hotline or by post.
Opening times
Hotline number UK
Mon – Fri: 08.00 –
20.00
Sat – Sun: 10.00 –
16.00
0333
3213106
Hotline number Ireland
1 800 992508
Service address
MEDION Electronics Ltd.
120 Faraday Park, Faraday Road, Dorcan
Swindon SN3 5JF, Wiltshire
United Kingdom
17
EN
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