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11
Customer service
Requirements for optimal performance:
•
a stable, virus-free computer
•
a correctly installed operating system
•
cables correctly attached to the hard disk
•
regular execution of the Windows
®
defragmenter
and
scandisk
programs to
remove sources of error and increase the system performance.
Defragmenting your hard drive can take some time (several hours even on a fast PC),
and you cannot use your PC during this time. It's advised that you leave your PC
defragmenting over night. To defragment your drive in Windows 2000/XP:
1.
Close down all applications and disable your virus scanner if possible. Also
switch off any screensavers.
2.
Click Start and then Programs->Accessories->System Tools->Disk
Defragmenter
3.
Select a drive and click Analyze.
4.
Defragment if your PC recommends it.
ScanDisk is not present in Windows XP. Instead, use Check Disk.
To start Check Disk:
1.
Open My Computer, right-click a drive, and then click Properties.
2.
On the Tools tab, under Error-checking, click Check Now
Sometimes Defragmenter or Scandisk works on 10% or 30% of a hard drive and then
pauses. This is usually caused by Windows programs running in the background. If
this happens, you can prevent Windows from running processes in the background.
To run ScanDisk/Defrag successfully:
1.
Go to
Start->Run
and type
msconfig
in the Open: box.
2.
On the General tab, uncheck all items listed under
Selective startup
(make
sure that
Selective startup
is selected).
3.
Hit
apply
and
OK
and restart Windows. This starts Windows with only the
basics running; This insures nothing will interfere with ScanDisk and
Defragmenter.
4.
Run ScanDisk and Defrag.
5.
Go to
Start->Run
and type
msconfig
in the Open: box. Select Normal
Startup.
6.
Restart Windows.
