• What is the model number of your notebook? (model number to be found on
the rating plate of your product)
• What peripheral devices do you use?
• What messages, if any, appear?
• What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
Driver Support
The system has been thoroughly and successfully tested with the installed drivers
in our test laboratory. It is normal in the computer sector, however, for the drivers to
need updating from time to time. This is because there may be compatibility problems
with other components (programs, devices) which have not yet been tested. You can
fi nd current drivers on the Internet at the following address:
http://www.medion.com
Please use the service address for the country where the device was purchased.
Transport
Please note the following information if you wish to transport the notebook:
− Switch the notebook off.
− After transporting the notebook, wait until the appliance has reached
room temperature before switching it on. Large changes in temperature or
fl uctuations in humidity can cause moisture build-up within the notebook due to
condensation. This can cause an electrical short circuit.
− Always use a notebook carrying case to protect the notebook from dirt, moisture,
vibrations and scratches.
− Always use the original cardboard packaging to ship your notebook and obtain
advice on this from your carrier.
− Always charge your battery fully before embarking on longer trips and do not
forget to take along your AC adapter.
− Find out about the power and communication options available in your
destination before travelling.
− Where necessary, purchase the required power before departure.
− When going through the hand luggage check at the airport it is recommended
that you send the notebook and all magnetic storage media (external hard
drives) through the x-ray facility (the device that scans your bags). Avoid the
magnetic sensor (the structure that you walk through) or the magnetic hand
Customer Service
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