10
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Unit will not operate
Filter cover not installed correctly
Remove bottom cover and re-install
Bottom cover not locked in place
Check that the bottom cover is
turned into locked position
Power supply for plug
Pull out the plug and plug it back
into unit
Incorrect power plug or wire
Contact customer service
Fan does not work
Machine doesn’t turn on
Plug it in and turn it on
Motor is not working
Contact customer service
Machine on uneven ground
Move it to even and flat ground
Loose or foreign particles inside
Contact customer service
Filter packaging is not removed
Remove plastic covering from filters
Motor is loose
Contact customer service
Performance issues
The filter needs to be replaced
Replace the filter with genuine
Medify Air replacement filters for
best performance
Air intake or outlet is blocked
Contact customer service
Filter packaging not removed
Remove the packaging from filters
Not enough space surrounding
the unit
Ensure 10-inches distance between
sides of air intake and that distance
to air outlet is not less than 8 in.
Lack of filter or filter is not properly
installed
Make sure all filters are placed
in the order in accordance with
instructions
Coverage area questions
Check whether room area surpasses
coverage area estimates
