THE HEALTH INNOVATION FOR A BETTER LIFE.
TROUBLE SHOOTING
EN
PROBLEM
CAUSE
SOLUTION
No beverage is brewed
The watertank is empty
Fill the watertank
Beverage is not hot enough
Cup / mug is cold
Scale build-up in the machine
Preheat cup / mug
Descale the machine
If the machine is cold, brew a cup of
water to warm up the circuit.
Capsule cannot drop down
The used capsule container is full.
The capusle was deformed during
the brewing process.
Empty the used capusle container
Push it down with pen, or close the
handle and open it.
Steam when handle opened
The handle was opened too quick
when brewing finished
Wait a few seconds to let the resi
-
dual pressure escape
Water on table
Watertank is leaking
Check if the valve on watertank is
stuck
Call service center
Capsule dropped down directly to
used capsule container
Deformed capsule
Try it again with slight different
angle
Use a new capsule
Occasional drops drip out of the
dispensing head
The heater remains warm
Occasional drops are normal, it is
not a defect
Functional hot or cold beverage
comes out in drips / beverage goes
to the used capsule container
The capsule is too fine to pass water
Use a new capsule
38
RECOVERY
