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Medical Guardian Active Guardian, User Manual & Quick Activation Manual

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Medical Guardian Active Guardian User Manual & Quick Activation Manual Download Page 4

3

CALL US TO ACTIVATE

1-800-329-0200

STEP 2: Call us to activate.

• 

Verify account information.

• 

Test your device.

• 

Explain best practices and product features.

• 

Answer any questions you may have.

One of our friendly Customer Care Specialists will help you:

Summary of Contents for Active Guardian

Page 1: ...Active Guardian User Manual Quick Activation Guide...

Page 2: ...e If you have any questions during the activation process please call our Customer Care Team at 1 800 329 0200 Our office hours are Monday through Friday from 9 00AM to 9 00PM EST and on Saturday and...

Page 3: ...LED BY A LIGHT SWITCH OR INTO A POWER STRIP TO AVOID ACCIDENTALLY TURNING IT OFF PLEASE NOTE WHEN THE ACTIVE GUARDIAN IS CHARGING THE RED BATTERY LIGHT ON THE DEVICE WILL FLASH WHEN FULLY CHARGED THE...

Page 4: ...800 329 0200 STEP 2 Call us to activate Verify account information Test your device Explain best practices and product features Answer any questions you may have One of our friendly Customer Care Spe...

Page 5: ...Active Guardian 4 Notes...

Page 6: ...llows you to update your billing information Here s how you can set up your MyGuardian account 1 Visit https www medicalguardian com client services portal 2 Select Create Account 3 Enter the email ad...

Page 7: ...ing Your Neck Pendant For optimal protection and to lower the risk of false alarms the device should rest on your breastbone Tips for Charging Your Device Keep the charging cradle near a window in you...

Page 8: ...7 Active Guardian Features 7 5 1 3 4 6 2 8 9...

Page 9: ...g Cradle This charges the device in just 3 hours WiFi Light This indicator flashes blue to confirm that the WiFi is on Call Button Press this button in an emergency to contact our monitoring center Sp...

Page 10: ...Solid red Charging Flash every Wifi on 5 5 seconds Flash every 1 second GPS off or no signal GPS signal Red Battery Light Blue Call Light Blue Wi Fi Light Blue GPS Light Off Normal Flash every Normal...

Page 11: ...blue for 5 seconds then off Red Battery Light Blue Call Light Blue Wi Fi Light Blue GPS Light When powering on solid red for 8 seconds then off When powering on solid blue for 8 seconds then off When...

Page 12: ...E NOTE THE ACTIVE GUARDIAN DOES NOT DETECT 100 OF FALLS IF YOU ARE ABLE YOU SHOULD ALWAYS PRESS THE BUTTON WHEN YOU NEED HELP Important Safety Information Due to the parameters of the device you canno...

Page 13: ...ou accidentally press the Call Button simply tell our emergency operators that it is a false alarm and no dispatch will be made How long will the Active Guardian s battery last The Active Guardian s b...

Page 14: ...Can I wear my button in the shower Yes The wearable buttons are highly water resistant so you can wear your neck pendant or wristband in the shower but it should not be submerged in more than 3 feet o...

Page 15: ...Voltage 4 35 volt internal battery pack Cellular Data Support SMS GPRS HSDPA packet data Operating Bands MHz GSM GPRS 850 900 1800 1900 WCDMA 850 1900 Transmitter Power GSM GPRS 850 900 32 5d8 1800 19...

Page 16: ...200 Philadelphia PA 19103 www MedicalGuardian com 2017 Medical Guardian LLC All rights reserved QUESTIONS Call our Customer Care Specialists at 1 800 949 2700 HOURS AVAILABLE Mon Fri 9am 9pm EST Sat S...

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