Active Guardian
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How do I call for help?
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Should you ever need help, simply press and hold the Call Button until the Call Light
indicator lights up blue. After a short delay, you will hear tones or ringing, and the device
will vibrate. Once you are connected to one of our highly-certified emergency operators,
you can then speak with an operator directly through the device and request emergency
services or a member of your Care Circle to come and help you.
Can I cancel an emergency call in progress?
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No. You cannot cancel an emergency call in progress. If you accidentally press the Call
Button, simply tell our emergency operators that it is a false alarm, and no dispatch will
be made.
How long will the Active Guardian’s battery last?
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The Active Guardian’s battery can last up to 5 days per charge depending on usage and
whether its fall detection capabilities have been activated.
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The red Battery Light will begin flashing to show that you need to charge your device.
The Active Guardian is charging when the red Battery Light is flashing, and after about 3
hours, the light will become solid to show that the device is fully charged.
Frequently-Asked Questions About Your Device
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Battery life with fall detection: 3 days
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Battery life without fall detection: 5 days
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Recommended: charge daily for optimal battery life
