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How Fall Detection Works
1.
Should you ever need help, press and hold the Call Button until the Call Light indicator
lights up blue to contact our monitoring center.
2.
If you are unable to press the Call Button and a fall is detected by the Active Guardian,
an alert is sent to the monitoring center just as it would for an emergency button press.
About the Active Guardian’s Fall Detection Capabilities
PLEASE NOTE:
THE ACTIVE GUARDIAN DOES NOT AUTOMATICALLY COME WITH
FALL DETECTION. IF YOU WOULD LIKE TO ACTIVATE THE DEVICE’S FALL DETECTION
CAPABILITIES, PLEASE CALL OUR CUSTOMER CARE TEAM AT
1-800-949-2700.
PLEASE NOTE:
THE ACTIVE GUARDIAN DOES NOT DETECT 100% OF FALLS. IF YOU
ARE ABLE, YOU SHOULD ALWAYS PRESS THE BUTTON WHEN YOU NEED HELP.
Important Safety Information
•
Due to the parameters of the device, you cannot test the Active Guardian’s fall detection
feature by dropping it or throwing it on the floor.
•
If you accidentally set off the fall detection alarm, simply let the alarm go through to our
monitoring center. Once you’re connected to our monitoring center, tell our emergency
operators that it is a false alarm, and no dispatch will be made.
•
The Active Guardian
must
be worn around the neck if its fall detection capabilities are
activated. Adjust the lanyard so that the device rests on your breastbone, and wear it
outside of your shirt, as wearing it inside your shirt can reduce the percentage of falls
being detected.
