1.
2.
Flip the unit. The serial number is located underneath the unit.
Caution: Use with internal Ethernet cable only.
Warning: Make sure your unit is powered off before flipping it over. Make sure all your cables are well connected.
Flip the unit and power the unit.
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Troubleshooting
Problem
Cause
Unable to contact the Management Interface.
Wrong Eth port used for the Network configuration (Mediatrix unit on the edge or in
the LAN with or without a DHCP server).
Card does not appear in the Management Interface.
The card is broken.
The unit is broken.
Card appears in the Management interface, but cannot be used (For
example, unable to make calls).
The card is not configured properly. Refer to the Software Configuration Guide.
Unable to contact the Management Interface via the CLI.
CLI service not activated in the configuration.
Protocol used to contact the CLI not activated.
Unable to contact the unit via SNMP.
SNMP service not activated.
Credentials do not grant access.
Unable to make calls, although cards appear in the Management
Interface.
Hour and date are not synchronized (required by certificates).
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LED Patterns
LED state
Description
All LEDs cycling from left to right, individually blinking 1 cycle per second, 33%
duty
A firmware pack is being downloaded into the unit and written to
persistent storage.
All LEDs blinking at 3 cycles per second, 50% duty. One LED out of two has a
180 degree phase. This pattern lasts for 8 seconds.
The download of the firmware has failed. After 4 seconds, the unit
restarts.
Power and Ready LEDs blinking (synchronized) 1 cycle per second, 75% duty
The partial reset is completed.
Power LED blinking, 1 cycle per 4 seconds, 75% duty
Triggered when the unit is booting on the recovery bank and no update is
pending.
Power LED blinking green 3 cycles per second, 50% duty
Waiting for DHCP (IPv4 or IPv6) answer or IPv6 router advertisement or
PPPoE connection. No Ip Address configured.
All LEDs blinking green, 3Hz, 50% duty
Waiting for DHCP (IPv4 or IPv6) answer or IPv6 router advertisement or
PPPoE connection.
Ready LED OFF, all other LEDs cycling from right to left, left to right.
The unit tries to download and install a firmware given by the Network
Rescue server.
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RESET/DEFAULT Button
The
button is a switch that can be used to perform a partial or factory reset while the unit is running.
Reset/Default
In other words, the
button can be used to:
Reset/Default
Cancel an action that was started.
Revert to known factory settings if the Mediatrix unit refuses to work properly for any reason or the connection to the network is lost.
Reconfigure a unit.
