ActiveCare - Standard
User Manual
MAN-ActiveCare REV03
ActiveCare Standard USER MANUAL
Page 32 of 33
Troubleshooting
Issue
Potential Cause
Potential
Correction
The bed does not respond to the remote control.
The remote control is
not connected properly.
Reinstall the remote into
the female port in the
center of the control box
or on the head section
pivot for beds with
Trend
The remote is installed, but still no functions.
Defective Remote
Control
Replace remote with all
cables needed.
Loose actuator
connections
Ensure all actuators and
cabling are connected
properly.
Defective Control Box
Replace control box
Only some of the functions work but not all.
Actuator cable is loose
Reinstall actuator with c-
clip
Actuator is damaged
Replace actuator
Remote control is
defective
Replace hand control
Defective Control Box
Replace control box
Bed makes beeping sound with no function.
Motors need to be re-
initialized
See "Motor Re-
Initialization" in manual
Control Box Reinitialization (If needed)
To reinitialize the bed, hold down the Head up and down control buttons for 10 seconds until the
beeping stops (first row of buttons on pendant.) This will reset the control box. Once this is
reset the bed will need to be initialized. To perform this, hold the auto contour up button (third
row of pendant) several seconds until the head and leg raise up slightly, then hold the auto
contour down button until the bed returns to the flat position. Once the bed is flat hold the caster
button (bottom right button) until the bed lowers completely. Once the bed is all the way down
raise the bed back up several inches using the Bed height up button. At this point the bed should
be reinitialized and should function properly once raised back up.
