Appendices
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10. Appendices
WARRANTY, GUARANTEE AND REGISTRATION CARD
Our warranty is in agreement with statutory warranty claims.
In addition, we grant a one-year guarantee for the SONNET audio processor and coil unless
local laws provide for longer warranties. This warranty exclusively covers product failures; it
shall not apply to any MED-EL product subjected to physical or electrical abuse or misuse, or
operated in any manner inconsistent with the applicable MED-EL instructions.
Statutory warranty claims shall not be grant ed unless the registration card is completed
and returned to MED-EL within three weeks of the initial fitting. The warranty period for the
SONNET audio processor and coil begins with the date of first audio processor fitting.
The implant itself is covered by a 10-year warranty. MED-EL shall provide a new implant free
of charge if the implant fails due to a mechanical or electrical defect caused by MED-EL. The
warranty period for the implant begins with the date of implant surgery and depends on the
completion and return of the registration form (CI patient card) that is delivered to the clinic
with the implant.
Guarantees exceeding statutory warranty periods shall not be granted unless the registration
form is completed and sent to MED-EL. Please ensure that you and your clinic complete both
the registration card and registration form (CI patient card), and return them to MED-EL via
registered mail.
MANUFACTURER ADDRESS
MED-EL Elektromedizinische Geräte GmbH
Worldwide Headquarters
Fürstenweg 77a
6020 Innsbruck, Austria
Tel: +43 (0) 5 77 88
E-Mail: [email protected]
