8
TROUBLESHOOTING
Check the following before contacting technical support:
Problem
Cause
Solution
The unit does not
work.
The power is not connected.
Insert the plug into the wall outlet.
The device does not
dehumidify.
The drain is blocked.
Check the hose for blockages.
The air filter is clogged.
Clean the air filter.
The room temperature is below 0°C or above
40°C
Wait for the temperature to return to normal and
then unplug the dehumidifier and plug it back in to
reset it.
The relative humidity in the room where the device
is operating is too low.
It is normal that the device does not dehumidify in
these conditions.
The dehumidifier
works, but reduces
the relative humidity
insufficiently.
The air volume in the space is too large.
We recommend using a dehumidifier with a
greater capacity or buying a second dehumidifier.
There are too many sources of moisture putting
moisture into the air.
Either, buy a second dehumidifier, reduce the
amount of moisture being put into the space or
accept a longer drying time.
There is too much ventilation within the space.
Reduce ventilation (e.g. close windows and shut
doors.)
The air filter is blocked and the reduce air flow is
effecting performance.
Clean the air filter.
Dehumidifier is
blowing out warm air.
The dried air is past over heating coils before it is
blown into the room as part of the dehumidification
process.
This is normal, a dehumidifier is not an air cooler.
The dehumidifier is
noisy.
The air filter is blocked or the unit is on an uneven
surface.
Clean the filter and or put the dehumidifier on a
flat surface. A dehumidifier will also be noisier
on wooden floors than on carpet.
The buttons do not
work.
The ambient temperature is below zero or above
40°C.
If the temperature is not above or below these
limits then call Meaco because the NTC is faulty.
