14
Top Innovations, Inc.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit fails to steam. Lighted
On/Off Switch
does not
illuminate.
Unit is not plugged in.
Plug into electrical
outlet.
Household Circuit Breaker /
Ground Fault Interrupter has
tripped or blown a fuse.
Reset Circuit Breaker /
Ground Fault Interrupter, or
replace fuse. If you need
assistance, contact a licensed
electrician.
Unit fails to steam. Lighted
On/Off Switch
does
illuminate.
Water Tank is empty.
Refill Water Tank using
procedures on page 10 of this
manual.
Steam output is weak or
intermittent.
Mineral build-up in unit.
Follow
Removing Mineral
Build-Up
procedure on page
13 of this manual.
Excessive gurgling in Steam
Hose and Steam Nozzle /
water drips from Steam
Nozzle.
Condensation in Steam Hose.
Some gurgling is a natural
effect of steaming process.
For excessive gurgling or
dripping water, point Steam
Nozzle towards ground and
shake to remove excess water
droplets.
Mineral build-up in unit.
Follow
Removing Mineral
Build-Up
procedure on page
13 of this manual.
CUSTOMER SUPPORT
For problems with your Fabric Steamer, please refer to the troubleshooting solutions located
abovel. Additional inquiries should be directed to our Customer Support services through our
Web site,
www.topinnovations.com
, on the Service Request Web page.
If you do not have internet access, you may also contact our Customer Support Department
by telephone, at (800) 711-6617 or (816) 584-9700.
NOTE: In order for our customer service representatives to help you as quickly and
efficiently as possible, please have the following information ready before calling:
• Purchase information (where and when you purchased this product)
• Product Serial Number
T
ROUBLESHOOTING
& C
USTOMER
S
UPPORT
