MBTelehealth
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SX20 Quick Set with TRC5 Remote User Guide
Page 20 of 20
ADDITIONAL TRAINING INFORMATION
For additional information on videoconference equipment visit
www.mbtelehealth.ca
or contact your Facilitator-eHealth Solutions.
VIDEOCONFERENCING ETIQUETTE
The following tips on videoconferencing etiquette will help prepare you for a successful
session:
Assume that people can see and hear you as if the Camera and Microphone are
always “Live”.
Always check your selfview so you are aware of what will be displaying at the far-end
site.
Confirm that the other site can see and hear you and identify yourself and anyone
else in the room.
Speak directly towards the microphone and use your normal speaking voice.
Try to avoid a lot of movement or shuffling of papers as this may affect the quality of
the sound transmission.
Due to the audio delay, pause for clients to ask or answer questions or when they
have comments.
Always ensure there are no further questions and that the client is aware of follow-up
instructions before signing off.