PAGE 11
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DES
TROY
Some tests will require accessing components. See Figures 7 & 8, page 19, for component locations.
For detailed troubleshooting procedures, refer to “Troubleshooting Tests” beginning on page 12.
TROUBLESHOOTING GUIDE (continued)
PROBLEM
POSSIBLE CAUSE
Is lid lock showing open during
the cycle?
Drive belt.
Harness connections.
Shifter problem.
Motor problem.
Main Control problem.
Drain hose installation.
Plugged drain hose.
Obstructions to drain pump.
Harness connections.
Drain pump.
Main Control problem.
Oversuds.
Load is tangling.
Incorrect water level.
Clothes wet after cycle is complete
(not water saturated, but very damp).
Load not rinsed.
Not cleaning clothes.
Fabric damage.
Wrong option or cycle selection.
WON’T SPIN
WON’T DRAIN
POOR WASH PERFORMANCE
Please reference
Use & Care Guide
CHECKS & TESTS
See TEST #8: Lid Lock, page 18.
Verify that drive belt is not damaged.
Check harness connections between main
control and drive system.
See TEST #3a: Drive System–Shifter,
page 13.
See TEST #3b: Drive System–Motor,
page 14.
See TEST #1: Main Control, page 12.
Check for proper drain hose installation.
Make sure it is not inserted more than 4.5"
(113mm).
Check drain hose for obstructions.
Check tub sump under impeller plate &
basket for obstructions.
Check harness connections between main
control and drain pump.
See TEST #7: Drain Pump, page 17.
See TEST #1: Main Control, page 12.
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Washer not loaded properly.
2. Perform washer calibration on page 4.
1. Perform washer calibration on page 4.
2. See TEST #2: Valves, page 13.
3. See TEST #6: Water Level, page 17.
1. Overloaded washer.
2. Oversuds (see above).
3. Items caught in in tub sump.
7. See TEST #7: Drain Pump, page 17.
1. Check proper water supply.
2. Not using HE detergent.
3. Washer not loaded properly.
5. See TEST #2: Valves, page 13.
1. Washer not loaded properly.
2. Not using HE detergent.
3. Not using correct cycle.
4. Shifter not moving into position.
1. Washer overloaded.
2. Bleach added incorrectly.
3. Sharp items in tub.
Refer customer to “Use & Care Guide”.
Tachometer problem.
No tub movement or tub speed out of normal
range (obstruction/belt/motor).
4. Weak suspension.
CYCLE TIME LONGER
THAN EXPECTED
Oversuds.
1. Verify use of HE detergent.
2. Excessive detergent usage.
Off balance.
1. Load is off balance.
2. Balance ring water leak.
Weak suspension.
Basket should not bounce up and down
more than once when pushed.
Draining slowly.
Check for pump or drain hose obstructions.
Water pressure drop.
Results in longer Fill time.
Friction or drag on drive.
Check motor and bearings; check for clothes
between tub and basket.
5. Shifter not moving into position.
6. Cold/Rinse water > 105°F.
4. Shifter not moving into position.
