20
Ice and Water
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
The ice maker is not
producing ice or is not
producing enough ice
(on some models)
The refrigerator is not connected to a
water supply or the water supply shutoff
valve is not turned on
Connect refrigerator to water supply and turn water
shutoff valve fully open.
There is a kink in the water source line
A kink in the line can reduce water flow. Straighten the
water source line.
The ice maker is not turned on
Make sure the ice maker is on.
The refrigerator has just been installed
Wait 24 hours after ice maker installation for ice
production to begin. Wait 3 days for full ice production.
The refrigerator door is not closed
completely
Close the door firmly. If it does not close completely, see
“The doors will not close completely.”
A large amount of ice was recently
removed
Allow 24 hours for ice maker to produce more ice.
An ice cube is jammed in the ice maker
ejector arm
Remove ice from the ejector arm with a plastic utensil.
NOTE:
On some models, press the lever which opens
the ice maker door to access the ejector arm.
A reverse osmosis water filtration system
is connected to your cold water supply
This can decrease water pressure. See “Water Supply
Requirements.”
The ice cubes are hollow or
small (on some models)
NOTE:
This is an indication of
low water pressure.
The water shutoff valve is not fully open
Turn the water shutoff valve fully open.
There is a kink in the water source line
A kink in the line can reduce water flow. Straighten the
water source line.
A reverse osmosis water filtration system
is connected to your cold water supply
This can decrease water pressure. See “Water Supply
Requirements.”
Questions remain regarding water pressure Call a licensed, qualified plumber.
Off-taste, odor or gray color
in the ice (on some models)
Recently installed or replaced plumbing
connections (New plumbing connections
can cause discolored or off-flavored ice
and water.)
Discard the ice and wash the ice storage bin. Allow 24
hours for the ice maker to make new ice, and discard
the first 3 batches of ice produced.
The ice has been stored too long
Discard ice. Wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
Odor from stored food has transferred to
the ice
Use airtight, moisture proof packaging to store food.
There are minerals (such as sulfur) in the
water
A water filter may need to be installed to remove the
minerals.
Water is leaking from the
back of the refrigerator
The water line connections were not fully
tightened
See “Connecting the Water.”
Recently removed the doors and did not
fully tighten water line connection
See “Remove and Replace Refrigerator Doors and
Freezer Drawer Front.”
