Warranty
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Warranty
Maxtor’s warranty obligations are limited to the terms set forth:
Maxtor warrants to the original consumer purchaser (“you” or
“your”) that new Maxtor accessory products (“Products”) will be
free from defects in material and workmanship for the Standard
Warranty Period for the relevant product, which is one (1) year. The
start of the warranty period is the latter of the date of purchase by
you from Maxtor or Maxtor’s authorized reseller. If a Product is
purchased from Maxtor or Maxtor’s authorized reseller by you after
the last production date for that Product, and proof of purchase can
be provided, then the start of the warranty period is the documented
date of such purchase.
For replacement Products, the warranty on the replacement Product
is the remainder of the warranty on the original Product or 90 days,
whichever is longer.
The Products are manufactured from parts and components that are
new or equivalent to new in accordance with industry standards.
If you discover a defect in material and workmanship for the
Standard Warranty Period and Maxtor agrees that the defect exists,
Maxtor will, at its option, repair or replace the Product at no charge
to you, provided it is returned during the Standard Warranty Period,
with transportation charges prepaid, to the facility designated by
Maxtor. The Product must be properly packaged in Maxtor or
Maxtor-approved packaging, with the Return Material Authorization
(RMA) number clearly displayed on the outside of the packaging, to
obtain warranty service.
To request warranty service and before returning a Maxtor product,
please contact the Maxtor Service Center. Refer to the Maxtor
Installation Guide or www.maxtor.com to locate the appropriate
telephone number for obtaining customer assistance within your
jurisdiction. Once the Maxtor Service Center determines that a
repair is required, Maxtor will issue an RMA number. A copy of your
receipt or bill of sale bearing the name and location of Maxtor’s
authorized reseller and the Maxtor serial number and model number
of the Product in which the defect has been reported may be
required as a proof of your purchase for warranty service.
The warranty applies only to the Maxtor products that can be
identified by the original, unaltered Maxtor trademark, trade name or
logo affixed to them. Maxtor does not warrant any product that is
not manufactured by, for, or with permission from Maxtor.
This warranty does not cover any of the following conditions:
• Normal wear and tear
• Abuse, unreasonable use, mistreatment, or neglect
• Unusual physical or electrical stress or power fluctuations
• Damage caused during installation of the Product
• Damage caused by the equipment or system with which the
Product is used
• Damage caused by modification or repair not made or autho-
rized by Maxtor
• Products whose Maxtor Serial Number has been removed or
defaced
• Damage caused by use of non-Maxtor packaging
• Damage caused by improper or improperly used packaging
• Damage caused by lack of ESD protection
• Products that are determined to be stolen
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