LIFT CORP.
11921 Slauson Ave.
Santa Fe Springs, CA. 90670
CUSTOMER SERVICE:
(562) 464-0099
(800) 227-4116
FAX: (888) 771-7713
TECHNICAL SERVICE:
(800) 8-MAXTEK (862-9835)
WARRANTY POLICY & PROCEDURE
NEW LIFTGATE WARRANTY
Term of Warranty: 2 Years from Date of In-Service
Type of Warranty: Full Parts and Labor
MAXON agrees to replace any components which are found to be defective during the first
2 years of service, and will reimburse for labor based on MAXONs Liftgate Warranty Flat Rate
Labor Schedule. (Call MAXON Customer Service for a copy).
All claims for warranty must be received within 30 Days of the repair date, and include the
following information:
1. Liftgate Model Number
2. Liftgate Serial Number
3. Description of Problem
4. Corrective Action Taken, and Date of Repair.
5. Parts used for Repair, Including MAXON Part Number(s).
6. MAXON R.G.A. # and/or Authorization # if applicable (see below).
7. Person contacted at MAXON if applicable.
PURCHASE PART WARRANTY
Term of Warranty: 1 Year from Date of Purchase Type of Warranty: Part Replacement and
Replacement Labor.
MAXON will guarantee all returned genuine replacement parts upon receipt, and inspection
of parts and invoice. All Warranty repairs must be performed by an authorized MAXON warranty
station.
For major repairs, MAXONs Warranty Department must be notified, and an Authorization
Number received. Major repairs would generally be considered repairs made to the structural
assembly of the liftgate and/or repairs not outlined in the MAXON Liftgate Waranty Flat Rate
Schedule.
Major components (i.e. hydraulic pumps, cylinders, valves, or failed structural parts) must
be returned, freight pre-paid, prior to the claim being processed. To ensure timely processing of
these warranty claims, an R.G.A. (Returned Goods Authorization) number must be obtained from
MAXONs Warranty Department prior to the return of any defective part. Defective Parts must be
returned within 60 days of the claim date for consideration to:
Warranty Dapartment, MAXON Lift Corp.
5920 Alameda St., Huntington Park, CA. 90255
MAXONs warranty policy does not include the reimbursement for travel time; towing;
vehicle rental; service calls; fabrication of parts which are available from MAXON; oil; defects due to
misuse or abuse; loss of income due to downtime.
MAXONs Flat Rate Labor Schedule times takes into consideration time required for
diagnosis of problem.
Warranty and Technical Information is available by calling MAXONs Customer Service
Department.
NOTE: Check with Customer Service Department for
updated versions of Manuals on an annual basis.
