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Technical Support
Contact your reseller or supplier for help with possible problems with your VI device. In order to
get the best help, you should have your VI device in front of you and be prepared with the following
information before you contact support.
Part number and serial number of the unit, which you find on the brand label
Date of purchase, which is found on the invoice
The conditions and circumstances under which the problem arises
LED indicator flash patterns.
Possible error messages which are shown.
Operating system type and its version number.
The VI Device log files (if possible)
Prepare a system report on the VI device, from within CCsettings (if possible).
Information regarding possible external equipment which is connected to the VI device.
