EN
TROUBLESHOOTING & COMMON QUESTIONS
EN
1. Can I prepare foods other than fried dishes with my air fryer?
You can prepare a variety of dishes, including steaks, pork chops, burgers, and baked
goods.
2. 1s the air fryer good for making or reheating soups and sauces?
No, liquids should never be prepared in the air fryer.
3. Does the unit need time to heat up?
Pre-heating is needed when you are cooking from a"cold start, Add 3 minutes to the
cooking time to compensate.
4. 1s it possible to shut off the unit at any time?
Yes, just press the Power Button or open the door.
5. Can I check the food during the cooking process?
Yes, you can press the Start-stop button at any time to pause the cooking process, or
just open the door.
6. 1s the air fryer dishwasher safe?
Only the accessories are dishwasher safe. The unit itself containing the heating coil
and electronics should never be submerged in liquid of any kind or cleaned with
anything more than a hot, moist cloth or nonabrasive sponge with a small amount of
mild detergent.
7. What should I do if I had trying the solutions suggested in the trouble-
shooting table but it does not work?
Never attempt a home repair, as it will void your warranty, and could cause injury.
Contact customer service at E-mail.
Problem
The air fryer
doesn’t work.
1. The unit is not
plugged in.
2. The unit is on, but you
have not started the
cooking process yet.
1. Plug power cord into a wall socket.
2. With basket in place, set the
temperature and time, or choose a
preset. Check that the door is closed,
then press the Start-Stop button.
My food is not
cooked.
The trays or other
accessories are
overloaded.
The temperature is set
too low.
Use smaller batches for more even
frying.
Raise temperature and continue
cooking.
There is white
smoke coming
from the air fryer.
There is oil on the food
that is burning off.
Accessories have excess
grease residue from
previous cooking.
1. Use a paper towel to collect excess
grease from food or accessories.
2. Clean accessories after use.
French fries are not
fired evenly.
1. The wrong type of
potato is being used.
2. Potatoes were not
rinsed properly during
preparation.
Use only fresh, firm potatoes. Cut
potatoes into sticks and pat dry to
remove excess starch.
My food is not
cooked evenly.
The food wasn't turned
half way through the
cooking process.
Turn or stir your food half way through
the cooking process.
Possible Cause
Solution
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