Masport MATAKANA 1200, Installation & Operation Instructions

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What is not covered?
 Wear and tear under normal use on steel firebox components and cast-iron components.
 Labor costs relating exclusively to components not manufactured by Glen Dimplex.
 Damage caused by incorrect use or the burning of treated or painted wood, driftwood, or
other fuels which are not recommended;

Travel costs for a distance greater than 50 km from the nearest approved Masport
Heating Service Agent. (The location of the Wood Fire must be advised to Glen Dimplex
or its sales agents at the time of purchase or using warranty registration form)

Defects, malfunctions, or failures caused by incorrect installation, poor installation, normal
wear and tear, misuse, neglect, accidental damage, or failure to follow operating
instructions in the Owner's Manual (including fuel selection, product operation, and
maintenance instructions), repairs or modifications by persons not authorized by Glen
Dimplex, use of parts not supplied by Glen Dimplex, or damage or other events which
have occurred since the product left the control of Glen Dimplex.
 Direct, indirect, or consequential losses or special damages of any kind (including costs of
collection and delivery) other than repair or replacement of products or components under
this warranty, where any goods are acquired or used for the purposes of a business;

Any damage that occurred after the delivery of the product.

Damage caused by abnormally corrosive environments (e.g., sea salt corrosion)

Any rust damage, discoloration, or corrosion in any part of the fire over the life of the fire.

Paint blemishes or imperfections due to the uneven nature of high-temperature paint in
any part of the fire over the life of the fire. (A spray can of touch up paint is available
through Glen Dimplex or authorized dealer network)

Damage caused by the elements affecting the outdoor fire (e.g., Rain/water)

Any changes, discoloration, or cracking in the fire's interior or exterior surfaces caused by
thermal stress, overloading of fuel, or overfiring of the fire.
 Changes in the interior/exterior surface finish, discoloration of the fire, its components or
flue caused by soot or built-in residues of burnt materials, thermal stress, or overloading.
How to obtain warranty service?
 Completed Warranty registration form (previous page) needs to be mailed within 30 days
of installation to your Glen Dimplex Warranty Registration Department.

Warranty Claims must be made at the place of purchase.

Reasonable proof of purchase date is required to make a warranty claim. You should
keep your purchase receipt.

Warranty repair will be completed according to the normal work practices of the service
agent.

Make the faulty part(s) available to Glen Dimplex for inspection so that the validity of the
claim can be established by them.
Manufactured in New Zealand by:
GLEN DIMPLEX NEW ZEALAND LTD
NZ Registration No – 1506305
P.O. Box 58473, Botany, Manukau, Auckland 2163
Phone: 0800 666 2824 Fax : 09 274 8472
Email : sales@glendimplex.co.nz
Web : www.glendimplex.co.nz
Glen Dimplex New Zealand Ltd reserves the right to change specifications, the content of this manual, or the design of its product without prior
notice.