Maserati Ghibli 2021, Owner'S Manual

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In an Emergency
Help and Assist Call ( )
The car is equipped with on-board
assistance functions designed to
provide support in the event of an
accident and/or emergency (Help Call)
or vehicle malfunction (Assist Call).
NOTE:
For Help and Assist Call functions,
location (GPS) must always be active:
any deactivation would make these
services unavailable.
Help Call
The Help Call is sent to a private
response center (this service is not
equivalent to the e-call service
envisaged by the applicable legislation
for new type-approved vehicles).
The call is powered by its own
rechargeable battery to ensure
operation even when the vehicle
battery is low or disconnected.
When the call system battery goes
low, the instrument cluster display
will show a message and send a
notification via mobile App.
NOTE:
Failure to replace the call system
battery or to ignore system warnings
may impair or completely exclude the
operation of the services.
In an Emergency
Regardless of the state of charge, the
call system battery must be replaced
every 5 years at the
Service Network .
The Help Call is only to be used when
there is a concern for the health of
individuals. In this case, the operator
of the emergency center verifies the
status of the vehicle’s safety systems
and defines with the driver the
type of emergency support needed
(ambulance, fire brigade, etc..). The
Help Call is automatically forwarded
in the event of an accident with air
bag deployment providing that the
ignition device is in
RUN position and
air bags are working (malfunction
warning light
off).
The Help Call can be activated
manually by the user in 3 different
ways:
• via the button on the dome console;
• via “HELP call” soft-key on the
“Apps” page of the MIA screen;
• using the MIA smartphone
application (applicable only in
European countries).
Via the Button on the Dome Console
Press and hold for a few seconds the
Help Call button on the dome console;
the green LED on the button will
blink and then become a fixed light
indicating that a call has been placed.
The manual Help Call is possible when
the ignition device is in the
RUN or
ACC position and in OFF position
until its backlight stays on, which is a
convenient way to get in contact with
an operator to request help. When the
connection between the vehicle and a
safety operator is made, your vehicle
will automatically transmit location
and vehicle information to the service
operator.
NOTE:
• In case the Help Call button is
accidentally pushed, there is a 10
second delay before the call is placed.
The system will verbally alert you that
a call is about to be made. To cancel
the call connection, press the button
on the dome console again.
(Continued)